Exam (elaborations)
SMTP Arby's Manager Training: Questions & Answers
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SMTP Arby's Manager Training: Questions & Answers
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SMTP Arby's Manager Training: Questions & AnswersTiP Right Ans - Talk in Position
ToP Right Ans - Talk out Position
Arby's Purpose Right Ans - Inspiring smiles through delicious experiences
Arby's Values Right Ans - Dream big, Play fair, Work hard, Get it done, Have
fun, Make a difference
Arby's Red Hat Service - Manager principles Right Ans - Fully staffed with
friendly people, treat our team members right, train trust and empower, set
the example
Arby's Red Hat Service - Team member principles Right Ans - friendly,
proud, put our guests first, make it right
4 basics of friendly service Right Ans - smile, eye contact, greet, and thank
BLAST Right Ans - believe, listen, apologize, solve, thank
**Four Criteria for Success** Right Ans - Learn business inside and out,
people oriented leader, front line oriented, and get results every step of the
way
Bun Toasting Standards TACT Right Ans - Taste, appearance, color, and
temperature
An equipment turn-on schedule is used in order to avoid Right Ans - Power
surge/ high utility cost
The Arby's speed of service standard at the drive thru is ___ seconds at lunch,
____ at dinner, and _____ seconds for all other service periods the drive thru
Right Ans - 50/60/75 seconds
The holding oven is _____ F Right Ans - 150
, The shake machine may be turned on "wash" _____ minutes before closing
Right Ans - 5
The Ops Checklist is completed at Right Ans - 10:30am and 4:30pm
When must you wear slicer safety gloves? Right Ans - When slicing
tomatoes. When cleaning, assembling, and disassembling the slicer
Ann acceptable beef efficiency is between ____ and ____% Right Ans - 93-95
Roasts can be kept in the cooler for a maximum of _____ hours. Right Ans -
Today + 3 days (or 96 Hours)
What is the service standard at the front counter? Right Ans - 90 seconds
The manager in charge must do all except Right Ans - stay in position for
the whole rush period
Ideally, a 3oz portion roast beef should contain ____ slices. Right Ans - 12
You must be at least 18 years of age to operate the slicer Right Ans - True
The temperature of the fryer is _____ F Right Ans - 350
Turnovers cook in a _____ F convection oven Right Ans - 325
The walk-in cooler temperature is _____ F Right Ans - 34-40
Potato cakes cook for _____ from a frozen state Right Ans - 4 minutes
Cooked potato cakes can hold for 7 minutes Right Ans - true
Beef has at least ____ Tempering stages Right Ans - 3
Roasts require ___ to ___ hours to temper Right Ans - 48-72
Beef should not be accepted if it is delivered with the temperature above ____ F
Right Ans - 10
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