IAHSS Study Guide with Complete
Questions and Correct Answers (Best Study
Guide for IAHSS Certification Exam)
The security department would be an example of what type of
team?
A. A project team
B. A management team
C. A process improvement team
D. An ongoing or functional team Correct Answer D. An ongoing
or functional team
To be successful, teams need which of the following?
A. Access to resources
B. Access to people in the know
C. Clearly defined purposes and goals
D. All of the above Correct Answer D. All of the above
Which of the following is a challenge to teamwork?
A. Relevance
B. Purpose
C. Scope
D. Cost Correct Answer A. Relevance
Which of the following is NOT a stage of team development?
A. Forming
B. Norming
C. Storming
D. Rounding Correct Answer D. Rounding
,Which of the following is NOT an opportunity derived from patrol?
A. Getting to know the community.
B. Establishing positive relationships and partnerships.
C. Improving communications.
D. Using the security vehicle to go off site. Correct Answer D.
Using the security vehicle to go off site.
Which is the most common patrol approach?
A. Inconspicuous.
B. Routine.
C. Conspicuous.
D. Foot. Correct Answer D. Foot.
Which of the following are the three key elements of a good
patrol.
A. Hearing, documentation, and memory.
B. Observation, perception, and memory.
C. Perception, memory, and documentation.
D. Time, memory, and perception. Correct Answer B.
Observation, perception, and memory.
Which type of patrol covers all areas equally with high visibility?
A. Selective.
B. Directed.
C. Vehicle.
D. Routine. Correct Answer D. Routine.
Which one of these is an example of something you should do
while patrolling?
A. Let employees know you are in the area.
,B. Get careless.
C. Be a hero unnecessarily.
D. Get separated from your equipment. Correct Answer A. Let
employees know you are in the area.
Security officers must interact in a professional manner with which
group of people?
A. Visitors.
B. Employees.
C. Physicians.
D. Everyone who comes in the door. Correct Answer D. Everyone
who comes in the door.
Which trait or skill is NOT desirable for a security officer to
possess?
A. Strong communication skills.
B. Tact/diplomacy
C. Inability to maintain trust and confidence.
D. Ability to express care and understanding. Correct Answer C.
Inability to maintain trust and confidence.
In which way is a security officer likely to interact with a patient?
A. Picking up or returning a patient's valuables.
B. Investigating lost or stolen property.
C. Helping resolve domestic disputes occurring at the facility.
D. All of the above. Correct Answer D. All of the above.
Which is NOT a category of a missing patient?
A. Eloped patient incapable of self-protection, left without the
knowledge of clinical staff
, B. Wandering/straying patient out of clinical staff view with no
intent of leaving
C. Patient that has completed treatment is discharged, and has
left the facility
D. Patient leaving Against Medical Advice (AMA) informed of the
risk. Correct Answer C. Patient that has completed treatment is
discharged, and has left the facility
Which of the following should a security officer NOT do when
interacting with a visitor?
A. Be aware of the visitor's emotional state.
B. Be unfeeling/unreasonable.
C. Treat the visitor with respect.
D. Show empathy and respect. Correct Answer B. Be
unfeeling/unreasonable.
Which of the following are common types of law violations that
may occur in hospitals?
A. Burglary
B. Trespassing
C. Assault
D. All of the above Correct Answer D. All of the above
Related to physical interactions and body language, which answer
most accurately reflects a "reaction zone" according to the
manual?
A. Less than two feet
B. More than two feet
C. Four to six feet
D. Seven to nine feet Correct Answer C. Four to six feet
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