Smart Serve Questions and Answers
Already Passed
What is the recommended approach for managing the consumption of alcohol during a special
event or large gathering?
Implement a drink limit, offer non-alcoholic alternatives, and monitor guests to prevent
excessive drinking and ensure respo...
Smart Serve Questions and Answers
Already Passed
What is the recommended approach for managing the consumption of alcohol during a special
event or large gathering?
✔✔ Implement a drink limit, offer non-alcoholic alternatives, and monitor guests to prevent
excessive drinking and ensure responsible service.
How should servers handle a situation where a customer is trying to buy alcohol for someone
who is visibly intoxicated?
✔✔ Refuse the sale of alcohol to anyone attempting to purchase it for an already intoxicated
person and explain the policy regarding responsible alcohol service.
What are the key responsibilities of a Smart Serve certified server during a shift?
✔✔ Ensure compliance with legal age requirements, monitor customers for signs of intoxication,
refuse service to individuals who are intoxicated, and handle any issues related to alcohol
consumption professionally.
What are some common myths about serving alcohol that Smart Serve Certification aims to
debunk?
1
,✔✔ Myths such as believing that eating food can prevent intoxication or that caffeine can sober
someone up quickly are addressed to promote accurate understanding of alcohol effects.
Why is it important for servers to understand the concept of “drunk driving” and its
implications?
✔✔ To ensure they take appropriate actions to prevent patrons from driving under the influence,
thereby reducing the risk of accidents and legal issues.
How can Smart Serve Certification help reduce the risk of liability for an establishment?
✔✔ By training staff to follow responsible alcohol service practices, the certification helps
minimize the risk of over-service and legal problems, thus protecting the establishment from
potential liability.
What steps should a server take if they notice a pattern of overconsumption among regular
customers?
✔✔ Engage with the customers in a respectful manner, discuss their drinking habits, offer
resources for responsible drinking, and involve management if necessary to address the issue.
How does Smart Serve Certification contribute to preventing alcohol-related harm in the
community?
2
, ✔✔ By equipping servers with the knowledge and skills to manage alcohol service responsibly,
it helps reduce incidents of excessive drinking and related harm within the community.
What should a server do if a customer complains about being cut off from alcohol service?
✔✔ Politely explain the reasons for the decision, offer non-alcoholic alternatives, and ensure the
customer that the decision is made in line with responsible service policies and legal
requirements.
What are the benefits of maintaining up-to-date Smart Serve Certification for both servers and
establishments?
✔✔ Staying current with certification ensures that servers are knowledgeable about the latest
laws and best practices, which helps maintain a high standard of responsible service and reduces
the risk of legal issues for the establishment.
Select all that apply. What are effective ways to monitor a customer's alcohol consumption?
a. Use different glasses for alcoholic and non-alcoholic drinks.
b. Ask others in the customer's party.
c. Check the customer's bill.
d. Keep track of the number of drinks
3
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