SCM 300 DAVILA ASU FINAL EXAM WITH COMPLETE ANSWERS 100% ACCURATE
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Course
SCM 300
Institution
SCM 300
SCM 300 DAVILA ASU FINAL EXAM
WITH COMPLETE ANSWERS 100%
ACCURATE
What is a process? mini supply chain within an organization.
tiny cells in the bones
Any activity or group of activities that takes an input, adds value to it, and provides an output to
an internal or external customer.
recipe...
SCM 300 DAVILA ASU FINAL EXAM
WITH COMPLETE ANSWERS 100%
ACCURATE
What is a process? mini supply chain within an organization.
tiny cells in the bones
Any activity or group of activities that takes an input, adds value to it, and provides an output to
an internal or external customer.
recipe for pizza example Recipe = business process
manage from afar
guiding someone to success
Process Maps (Flowcharts) A diagram made up of a series of symbols that maps a process.
Each symbol represents a different step or activity in the process. The chart aids in building a
quality process and identifying points of concern in terms of managing and delivering quality.
Critical Paths longest path out of all options
Crashing when you lower the length of your critical path
Process Maps symbols Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making pizza, and then
have to wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
Series vs. Parallel Use Series for pizza example, there's only one way to go. Parallel there's
lots of ways to go
Why do we measure? can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
help identify/establish standards - design and performance
,Whats a good metric? metrics that motivate companies to work toward outcomes that favor both
sides of a supply chain relationship is vital.
measurable
easily understood
attainable
types of metrics descriptive - what happened?
predictive - what could happen?
prescriptive - what should we do?
discovery - things we don't know, weren't looking for. questions and answers we didn't know
existed.
bad metric GPA - plague on education
can cause poor outcomes
lower morale
processes not being manageable
high costs and low efficiency when employees push for perfection
Process Velocity A measure of how long a unit sits in a process versus the amount of work
time that is expended on the unit. optimal time is when it doesn't sit in inventory. 1.0 process
velocity
Capacity Utilization A ratio of the amount of product produced by a manufacturing process
versus the maximum capacity of that facility.
what they're producing/what they can produce
Cash to Cash Cycle A measure of the number days between the time a company pays their
supplier for inventory and the time that same company is paid for the same inventory by their
customer.
QualityThe ability of a product or service to meet a consumer's expectations.
products vs services
Dimensions of Quality (cars, phones, clothing, tv) performance
reliability
durability
features
aesthetics
reputation/brand
serviceability
service response
Dimensions of quality: service time
timely
complete
, accurate
responsive
courtesy
consistent
accessible
convenient
Awards and Certifications Some organizations utilize certifications and awards to self-assess
and also to motivate employees to focus on quality within the organization
Reliability Nand NReliability Nwith NBackups Reliability Nis Na Nmeasure Nof Nthe Npercentage Nof Ntime
Na Nsystem Nor Nproduct Noperates Nsuccessfully.
Reliability Nwith Na Nback-up NSometimes Na Nproduct Ncan Nutilize Na Nback-up Ncomponent Nwhen Nthe
Nprimary Ncomponent Nis Nin Nan Nunreliable Nstate.
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