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CLUB PIRATE CP EXAM QUESTIONS AND CORRECT ANSWERS VERIFIED BY EXPERTS|ACCURATE ACTUAL EXAM WITH FREQUENTLY TESTED QUESTIONS AND STUDY GUIDE| GUARANTEED PASS|ALREADY GRADED A+|LATEST UPDATE 2024/2025$24.49
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CLUB PIRATE CP EXAM QUESTIONS AND CORRECT ANSWERS VERIFIED BY EXPERTS|ACCURATE ACTUAL EXAM WITH FREQUENTLY TESTED QUESTIONS AND STUDY GUIDE| GUARANTEED PASS|ALREADY GRADED A+|LATEST UPDATE 2024/2025
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Course
CLUB PIRATE CP
Institution
CLUB PIRATE CP
CLUB PIRATE CP EXAM QUESTIONS AND CORRECT
ANSWERS VERIFIED BY EXPERTS|ACCURATE ACTUAL
EXAM WITH FREQUENTLY TESTED QUESTIONS AND
STUDY GUIDE| GUARANTEED PASS|ALREADY GRADED
A+|LATEST UPDATE 2024/2025
CLUB PIRATE CP EXAM QUESTIONS AND CORRECT
ANSWERS VERIFIED BY EXPERTS|ACCURATE ACTUAL
EXAM WITH FREQUENTLY TESTED QUESTIONS AND
STUDY GUIDE| GUARANTEED PASS|ALREADY GRADED
A+|LATEST UPDATE 2024/2025
Tactics of Influence - CORRECT ANSWER - Reasoning: explaining your view logically with
examples
- Vision/Value: when evidence is unavailable, appeal to a shared vision
- Relationships: enlist allies via existing networks
- Reciprocity: banking "favors" for future use
Ways to build trust - CORRECT ANSWER - Common values: helps overcome a sense of
"otherness"
- Aligned Interests: navigates cross cultural relations via a common goal
- Benevolence: having genuine concern of others
- Capabilities of Competence: follow through
- Predictability & Integrity: "walks the talk"
- Communication: promote 2 way communication
4 ways to use emotions - CORRECT ANSWER 1) perceiving emotions
2) using emotions to facilitate thought
3) understanding emotions
4) managing emotions
McGregor's Theory X and Theory Y - CORRECT ANSWER Theory X - the assumption that
employees dislike work, are lazy, avoid responsibility, and must be coerced to perform.
Theory Y - the assumption that employees are creative, enjoy work, seek responsibility, and can
exercise self-direction.
3 underlying principles of human behavior - CORRECT ANSWER 1. People have a reason to
do what they do
2. People do this to accomplish something
3. People have unique motives
Maslow's Hierarchy of Needs - CORRECT ANSWER (level 1) Physiological Needs, (level 2)
Safety and Security, (level 3) Relationships, Love and Affection, (level 4) Self Esteem, (level 5)
Self Actualization
,Herzberg's Motivation-Hygiene Theory - CORRECT ANSWER Employees have 2 categories of
needs for motivation to occur
1) Hygiene Factors (extrinsic): factors that surround the job i.e. job security, pay, conditions,
coworker relations
2) Motivation Factors (intrinsic): factors in the job itself i.e. opportunity for recognition,
achievement, growth
Hygiene satisfies an employee to stay, but does not motivate them to improve
Mcclendand's 3 needs of motivation theory - CORRECT ANSWER 1) Achievement: give them
challenges to accomplish
2) Affiliation: give them feedback to build connections
3) Power: give them a task to delegate
self-determination theory - CORRECT ANSWER People have a desire to grow and are self
motivated by:
1) Competence: a desire to master a task
2) Relatedness: Interact & be a part of a group
3) Autonomy: control of one's own life
Expectancy Theory of Motivation - CORRECT ANSWER Level of effort depends on 3 factors
1) Expectancy: a certain effort will lead to a particular level of performance
2) Instrumentality: A specific action leads to a specific reward
3) Valence: strength of one's desire for an outcome
Attribution Theory of Motivation - CORRECT ANSWER people attribute behaviors to:
1) Internal: intelligence, desire, attitude
2) External: other people, the task itself, access to proper tools
Attribution theory factors can be: - CORRECT ANSWER 1) Stable or unstable: consistency or
changeability (one's own intelligence can't change, but their study effort can)
2) Locus of control: if it's an internal or external cause
3) Control Ability: degree to which the factor can be controlled
by external factors & leads to hostility
Goal Setting Theory - CORRECT ANSWER Goals should be specific & clear, significant, &
sufficiently challenging to allow for growth
Steps to implementing an anticorruption program - CORRECT ANSWER 1) identify specific
risk areas
,2) institute control
3) provide training
4) embed disciplinary methods
5) implement robust monitoring, detection, & auditing
6) reassess
PWC framework for ethical decision making - CORRECT ANSWER 1) recognize ethical
situations as they arise
2) establish the facts & options
3) evaluate ethical dimensions of outcomes
4) apply relevant codes of ethics
5) consult with others
6) make a decision and own it
Utilitarian - CORRECT ANSWER Greatest good for the greatest number. AKA common good
approach
Rights Approach - CORRECT ANSWER will a decision violate basic human rights
Justice approach - CORRECT ANSWER degree to which an action may be preferential
Virtue approach - CORRECT ANSWER will the action promote or disrupt the decision maker's
character development
3 keys of networking - CORRECT ANSWER 1) Find people with something you need
2) Have something others need
3) Maintain the connection
Conflict Resolution Modes - CORRECT ANSWER 1. Accommodate (Smooth): emphasize
agreement - best when there is little time to argue or reach root cause of the issue
2. Assert (force): leader imposes a "win/lose" solution - best in a crisis, or when authority is
being threatened
3. Avoid: useful for small conflicts or when relationships aren't worth keeping
4. Collaborate - most effective: seek a "win/win" solution - best when there is time &
relationships are important
5. Compromise: leader asks everyone to bargain in a "lose/lose" solution - best for complex
issues with strong egos and little time
Best approach to compromising - CORRECT ANSWER 1) both sides express their version
2) both side's paraphrase the other
3) brainstorm solutions that everyone believes will work
4) all parties agree on the next steps
, 5) facilitator ends the meeting on good terms
3 types of negotiators - CORRECT ANSWER 1) Soft Negotiators: value relationships over
outcomes, will back down to reach an agreement
2) Hard Negotiators: committed to winning
3) Principled Negotiators: aim for mutual gain - identify common interests via integrative
bargaining
Negotiation Process (6 steps) - CORRECT ANSWER 1) Preparation (identify BATNA)
2) Relationship Building
3) Info exchange
4) Persuasion
5) Concessions
6) Agreement
Audience Analysis for communication - CORRECT ANSWER - who should receive the info
and what are their needs
- What do they already know/what are they missing
- How will the audience react (surprise, resistance, lack of interest)
- What approaches will work best
4 behaviors of an impactful communicator - CORRECT ANSWER 1) Listening
2) Credibility
3) Create Presence
- Posture & movement
- Gesture
- Eye contact
- Vocal qualities
4) Do NOT display falseness or nervousness
Global Mindest - CORRECT ANSWER Ability to take an internationally inclusive mindset in
which cultural differences are not ignored, but appreciated
3 elements to develop a global mindset - CORRECT ANSWER 1) Appropriate knowledge,
skills, & understanding
2) Desire & motivation to change
3) System & MGMT support
Layers of culture - CORRECT ANSWER - Basic Assumptions (implicit culture - core beliefs)
- Norms and Values (right and wrong)
- Artifacts and Products (explicit culture - food, dress etc.)
Cameron & Quinn's Clan Org cultures - CORRECT ANSWER value family among employees
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