©EXAM STUDY MATERIAL 8/9/2024 11:50 AM
ACE Test Exam. Verified Questions and
Answers
How many days does a customer have to return items with the receipt? - answer✔✔10 days.
True OR False.
In order for an item to be eligible for a refund or exchange, the item must have been bought in
the same store it is returned to? - answer✔✔False.
True OR False.
Customers whose items were purchased with cash or pre-paid credit card will be given a cash
refund? - answer✔✔True.
True or False.
Customers who bought items with a credit/debit card have the option of getting their refund back
in cash OR credited back onto their card. - answer✔✔False.
Do we give refunds on voucher purchases? - answer✔✔No, we do not. Only exchanges can be
done for voucher purchases.
Are there any exceptions to the customer refund/exchange policy? - answer✔✔Yes, there can be
exceptions made by the MOD to fulfill a customer service transaction.
True or False.
, ©EXAM STUDY MATERIAL 8/9/2024 11:50 AM
We accept refunds from the surrounding state's Goodwill locations. - answer✔✔False. We can
only accept refunds from the Kentucky locations.
True or False.
You should keep your safe on day lock. - answer✔✔False.
What is the minimum number of employees that should always be in the store during operational
hours? - answer✔✔2.
True or False.
The opening manager is the only one who must verify all safe funds daily. - answer✔✔False.
Does the office door have to remain locked when funds are being counted or verified? -
answer✔✔Yes.
Who should you report to if your lose your store keys? - answer✔✔Regional Manager.
Who is allowed to have keys at your store? (3 answers) - answer✔✔Team Leaders, Assistant
Managers, and Store Managers.
Can more than 1 cashier ring on the same drawer? - answer✔✔No, only 1 cashier is allowed per
drawer.
True or False.
A manager is allowed to ring on a cashier's drawer. - answer✔✔False.
Where should employees place their personal belongings while working? More than one possible
answer could apply. - answer✔✔Their personal locker or Manager's office.
If an employee is not clocked in, are they allowed to be in the production area? - answer✔✔No,
they are not allowed in the production area unless they are clocked in for work.
If we have a donated item that we deem as unsellable, what happens to it? Multiple answers
possible. - answer✔✔The item is either trashed, salvaged, or recycled.
True or false.
ACE Test Exam. Verified Questions and
Answers
How many days does a customer have to return items with the receipt? - answer✔✔10 days.
True OR False.
In order for an item to be eligible for a refund or exchange, the item must have been bought in
the same store it is returned to? - answer✔✔False.
True OR False.
Customers whose items were purchased with cash or pre-paid credit card will be given a cash
refund? - answer✔✔True.
True or False.
Customers who bought items with a credit/debit card have the option of getting their refund back
in cash OR credited back onto their card. - answer✔✔False.
Do we give refunds on voucher purchases? - answer✔✔No, we do not. Only exchanges can be
done for voucher purchases.
Are there any exceptions to the customer refund/exchange policy? - answer✔✔Yes, there can be
exceptions made by the MOD to fulfill a customer service transaction.
True or False.
, ©EXAM STUDY MATERIAL 8/9/2024 11:50 AM
We accept refunds from the surrounding state's Goodwill locations. - answer✔✔False. We can
only accept refunds from the Kentucky locations.
True or False.
You should keep your safe on day lock. - answer✔✔False.
What is the minimum number of employees that should always be in the store during operational
hours? - answer✔✔2.
True or False.
The opening manager is the only one who must verify all safe funds daily. - answer✔✔False.
Does the office door have to remain locked when funds are being counted or verified? -
answer✔✔Yes.
Who should you report to if your lose your store keys? - answer✔✔Regional Manager.
Who is allowed to have keys at your store? (3 answers) - answer✔✔Team Leaders, Assistant
Managers, and Store Managers.
Can more than 1 cashier ring on the same drawer? - answer✔✔No, only 1 cashier is allowed per
drawer.
True or False.
A manager is allowed to ring on a cashier's drawer. - answer✔✔False.
Where should employees place their personal belongings while working? More than one possible
answer could apply. - answer✔✔Their personal locker or Manager's office.
If an employee is not clocked in, are they allowed to be in the production area? - answer✔✔No,
they are not allowed in the production area unless they are clocked in for work.
If we have a donated item that we deem as unsellable, what happens to it? Multiple answers
possible. - answer✔✔The item is either trashed, salvaged, or recycled.
True or false.
