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Organizational Behavior , 18th Edition by Stephen P. Robbins - Chapters 1-18
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Organizational Behavior , 18th Edition by Stephen P. Robbins - Chapters 1-18
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Test Bank: Organizational Behavior , 18th Edition by StephenP. Robbins - Chapters 1-18, 9780134729329 | Rationals
Included
Which of the following is not a key workplace attitude that managers should track?
Organizational commitment
Perceived organizational support
Turnover
Employee engagement
Job satisfaction - ANSWER: Turnover
Which of the following is not a factor in contributing to employee engagement?Motivating jobs
Recognition
High levels of stress
Charismatic managers
High levels of conscientiousness - ANSWER: High levels of stress
Personal attitudes affect _______ via ______. - ANSWER: behavior; intentions
Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite
dissatisfied with her current job and is thinking of leaving the organization. She is worried, however,
about her ability to find other employment that pays as well as her current job. Additionally, she is
concerned about finding another organization that offers college tuition reimbursement. Based on
this information, Kim is experiencing _________. - ANSWER: withdrawal cognitions
Jane hated the idea of child labor. She believed that children should not be employed in any type of
job. She worked in a factory that claimed that it did not employ children. However, news reports
accused the company of employing young children. The psychological discomfort that Jane
experienced when she heard this news is known as: - ANSWER: cognitive dissonance.
You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant unless
you are irritated by this behavior. A lack of irritation implies that the __________ component of your
attitude toward people smoking in restaurants is neutral. - ANSWER: affective
Job satisfaction has a positive relationship with _________, and a negative relationship to _______. -
ANSWER: job performance; turnover
Luis has just learned that Brian, who has less experience and who does less work, receives a higher
salary. Since learning this, Luis has been very unhappy and has started to look for another job. What
model of job satisfaction best explains Luis's reactions? - ANSWER: Equity
As a senior serving as the student representative on the Ethics Advisory Board of your university, you
feel strongly that cheating on college examinations is unethical. You have never cheated on any exam
in your academic career. However, this semester your best friend was desperate for your help, and
you allowed him to take a quick "peek" on your answer sheet. Since then, you feel uncomfortable
every time you think of the situation. Which of the following concepts best explains your
psychological discomfort? - ANSWER: Cognitive dissonance
You are unlikely to say anything to someone using a cell phone in a restaurant if you believe cell
phone use helps people manage their busy lives. Your belief reflects the __________ component of
your attitude toward people using cell phones in restaurants. - ANSWER: cognitive
, Which of the following is not a suggestion for managers who want to reduce voluntary turnover? -
ANSWER: Reward all employees equally
The President of American Systems announced the employees would be going on a trip to San
Francisco. A few employees liked the idea and a few of them disliked the idea. According to the
nature of attitudes, these evaluations reflect the __________ component of the employees. -
ANSWER: affective
The head of ABC Company announced that the company was going to start a project on weekends
that would teach self-defense techniques to underprivileged kids in the neighborhood. Thomas
decided to register himself for the project, as he was a trained kick-boxer. This action of Thomas
reflects the __________ component of his attitude. - ANSWER: behavioral
Values represent beliefs that influence behaviors _____________; attitudes relate to behavior
__________. - ANSWER: across all situations; toward specific targets
Which of the following is not one of the predominant models of the causes of job satisfaction?
Value attainment
Equity
Met expectations
Cognitive dissonance
Dispositional factors - ANSWER: Cognitive dissonance
According to research, the relationship between job performance and job satisfaction is best
summarized by which of the following statements? - ANSWER: Both variables indirectly influence each
other.
Which of the following statements about key workplace attitudes is false? - ANSWER: Job satisfaction
is the least studied of the key workplace attitudes.
Research has demonstrated that organizational citizenship behavior is positively related to: -
ANSWER: higher performance ratings and lower organizational costs.
Organizational commitment exists to the degree that a person's _______ match the __________. -
ANSWER: personal values; organizational culture
When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR
department and arranged to donate some of their sick leave to him so he could spend more time with
his family. Daniel is most likely to be experiencing: - ANSWER: POS
The components of employee engagement are: - ANSWER: urgency, being focused, intensity,
enthusiasm.
Juliet often takes office supplies home for her personal use. This is an example of: - ANSWER: CWB
An individual's overall thoughts and feelings about quitting are called: - ANSWER: withdrawal
cognitions.
The _________ model suggests that managers should structure the work environment and rewards to
match employees. - ANSWER: value attainment
Keyshawn is a player on a professional football team. Because of this, his play every week is
scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very
negative and even personal. Keyshawn will handle this better if he has a high level of _________
intelligence. - ANSWER: intrapersonal
___________ is associated with success for managers and salespeople. - ANSWER: Extraversion
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