SHRM Certified Professional CP 2024 Exam
Study Guide with Correct Answers 100% Pass |
Graded A+
David Mungai [Date] [Course title]
, SHRM Certified Professional CP 2024
Exam Study Guide with Correct Answers
100% Pass | Graded A+
Fishbone Diagram - Answer>> Is used to map out a list of
factors that affect a problem or desired Outcome
Numerical Rating - Answer>> Is a quantifiable measure of
desired performance, and it serves as a target for improvement.
Organizational Needs Assessment - Answer>> Where is the
training needed in the organizational level?
It defines the KSAs required as the organization prepares for the
future.
Organizational Development (OD) - Answer>> Is a complex
strategy intended to change the beliefs, attitudes, values, culture
and structure of organizations so that they can better adapt to
new technologies, markets, and challenges. Organizational
Development methods are employed to improve Organizational
Effectiveness (OE).
Scatter diagram - Answer>> Quality tool that shows possible
relationships between two variables. (e.g. Trend and Ratio) (e.g.
to determine if there is a relationship between years of experience
and income level)
Sample return - Answer>> A measureable outcome as a result
of a developed initiative. (e.g. An average value of increased
production)
Designing an OED Intervention - Answer>> Requires
determining the target audience's readiness for the upcoming
, change. (Managers input is a way to diagnose their readiness and
obtaining commitment. )
Interpersonal Strategies - Answer>> Deals with the work
relationship between employees. Efforts aimed at clarifying work
expectations and norms to prevent misunderstandings or
conflicts.
OD/ OE involves analyzing 3 areas of an organization: -
Answer>> Its people, its processes, and its planning
Process-related performance problem - Answer>> Impractical
or outdated procedure are an example of process-related
problem.
Goldratt's Theory of constrains - Answer>> The greater
constraints faced by organizations come from policies.
Six Sigma - Answer>> Its a set of techniques and tools for
process improvement. It was introduced by engineer Bill Smith
while working at Motorola in 1986
Six Sigma Black Belts - Answer>> Project Leaders
Six Sigma Green Belts - Answer>> Employees
Organizational Structure - Answer>> The Method by which
work flows through an organization. It allows group to work
together within their individual functions to manage tasks.
An Ombudsperson - Answer>> Is a neutral party with limited
powers and cannot therefore negotiate for one party. It can
investigate, the dispute, establish facts, and refer the matter,
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