The document is written in English because the lessons are also taught in English. There is no handbook available so this summary is ideal for success on the one hand (I had a 13/20 in the first session) or to use as a guide during the lessons. Text, figures and examples are included in this docume...
Inhoud
Macro level...................................................................................................................................................................... 3
Introductie public management......................................................................................................................................3
1 Wie?.........................................................................................................................................................................3
2 Waarom?.................................................................................................................................................................. 4
3 Wat? – defining public management........................................................................................................................4
4 The NATO case..........................................................................................................................................................5
Public management reform............................................................................................................................................6
1 macro-level: managing reforms, performance & values...........................................................................................6
2 Public management reform......................................................................................................................................6
Old public administration........................................................................................................................................6
New public administration......................................................................................................................................7
Pots-new Public management.................................................................................................................................7
A multilayer reality..................................................................................................................................................8
Public sector performance..............................................................................................................................................8
1 A multidimension, multisource concept...................................................................................................................9
2 Inputs-outputs-outcomes and subsequent performance dimensions......................................................................9
IOO..........................................................................................................................................................................9
3 responsiveness, democratic and governance outcomes........................................................................................10
Competing public values and goals...............................................................................................................................10
1 Public value vs. public values..................................................................................................................................10
2 Public values pluralism...........................................................................................................................................11
3 managing public values preferences......................................................................................................................11
4 managing public values assessment.......................................................................................................................12
Meso-level..................................................................................................................................................................... 12
Public organizations and their environment..................................................................................................................12
1 Publicness...............................................................................................................................................................13
2 size, budget, deprivation and diversity...................................................................................................................13
3 Red tape and administrative burdens.....................................................................................................................14
4 previous performance............................................................................................................................................15
Public strategic management........................................................................................................................................15
1 Strategy in public organizations..............................................................................................................................15
2 process: strategic planning and management........................................................................................................16
3 content: strategic stand or position........................................................................................................................17
4 behavior: behavioral public strategy......................................................................................................................17
1
,Public performance management.................................................................................................................................18
1 – Strategy alignment...............................................................................................................................................18
2 – Process: performance measurement and management......................................................................................19
3 – Content: goal ambiguity......................................................................................................................................20
4 – Behavior: Behavioral public performance............................................................................................................21
Red tape, administrative burden and social equity – gest lecture.................................................................................22
1 - Red tape...............................................................................................................................................................22
2 - Administrative burden..........................................................................................................................................23
3 – How third sector parties alter administrative burdens........................................................................................24
Public network management........................................................................................................................................25
1 – Inter-organizational vs. intra-organizational management..................................................................................25
2 – process: network management and governance.................................................................................................25
3 – Content: goal ambiguity......................................................................................................................................26
4 – Behaviour: boundary spanning............................................................................................................................27
Public managers and street-level bureaucrats..............................................................................................................27
1 – Street-level bureaucrats, who are they?..............................................................................................................27
Organizational discretion.......................................................................................................................................28
Public service motivation.......................................................................................................................................29
2 – Process: managing powerlessness.......................................................................................................................29
3 – Content: managing meaninglessness...................................................................................................................30
Public managers and politicians....................................................................................................................................30
1 – The politico-administrative relationship..............................................................................................................30
2 – Process: managing politicians..............................................................................................................................31
3 – Content: managing a public value narrative or statement..................................................................................32
Public managers and citizens.........................................................................................................................................32
1 – The citizen as a client...........................................................................................................................................32
2 – Process: managing co-creation............................................................................................................................33
3 – Content: managing choice...................................................................................................................................34
Exam.............................................................................................................................................................................. 35
2
, Macro level
“What is expected from public managers and why?”
Introductie public management
1 Wie?
How and where do you situate public management?
= Public management is being used in public organizations. These types of organizations have a core business of
delivering public services and thus generating public value. These organizations are typically funded with (at least a
part) money paid by taxpayers. The people running these public organizations are called public managers.
There is a difference between: top - middle - line public managers
- Line = coordinators will manage a particular team 'street level bureaucrats'
- Middle = responsible for an entire department
The Top level who are they?
Important: COCOPS
= a research team that consisted out of top level managers coming from 11 different countries. The top level
managers all had different backgrounds (business, engineering, social sciences….)
Why are public managers important?
3
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