RHIA Domain 5 Test | 75 Questions and Correct Answers
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Course
RHIA Domain 5
Institution
RHIA Domain 5
The slightly higher wage paid to an employee who works a less desirable shift is called a
_____. - Answer Shift differential
Which of the following is not an alternate work scheduling technique? - Answer Open
systems
Which work design tool uses an office layout to visualize the interaction of v...
RHIA Domain 5 Test | 75 Questions and
Correct Answers
The slightly higher wage paid to an employee who works a less desirable shift is called a
_____. - Answer Shift differential
Which of the following is not an alternate work scheduling technique? - Answer Open
systems
Which work design tool uses an office layout to visualize the interaction of various work
procedures? - Answer Movement diagram
Which discipline defines the natural laws of work and focuses on employee comfort and
safety? - Answer Ergonomics
Mark is the new HIM supervisor. His first assignment is to evaluate the efficiency and
effectiveness of his work unit. He has met with the unit's customers to determine their
expectations and met with his staff to understand their roles. In setting up systems to
measure work performance, it is critical for Mark to establish _____. - Answer Standards
The statement "Coding of inpatient records must be completed at a 98% accuracy rate"
is an example of a _____. - Answer Qualitative standard
Qualitative standards specify the level of service expected, such as accuracy rate, error
rate, turnaround time, and response time. This standard demonstrates a level of service
through accuracy rate
Which of the following statements does not reflect a principle of contemporary
performance improvement? - Answer Identify the individuals responsible for quality
problems and retrain them.
, Non-self-correcting controls are also known as _____ controls. - Answer Feedback
The medical transcription improvement team wants to identify the cause of poor
transcription quality. Which tool should they use to accomplish this objective? - Answer
Fishbone diagram
Six Sigma is a management strategy focused primarily on _____. - Answer Removing
defects
Simple Lean tools include all of the following except _____.
5 whys
5 S's
Visual controls
5 Z's - Answer 5 Z's
Patient engagement refers to _____, from which individuals obtain the greatest benefit
from the healthcare services available to them. - Answer Actions
The survey focused on assessing overall patient experience of care is _____. - Answer
CAHPS
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a
standardized assessment of consumer perspectives regarding healthcare access and
quality developed by the Centers for Medicaid and Medicare Services (CMS). CMS
requires certified organizations to evaluate patient experience
The conditions in which people are born, grow, work, live, and age, and the wider set of
forces and systems shaping the conditions of daily life are referred to as _____. - Answer
Social determinants of health
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