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Organizational behavior study of human behavior in organizations and used to understand
individuals, teams, interpersonal processes, and organization dynamics
3 levels of organizational behavior individual, team, organization
OB is tied to: psychology, social psychology, sociology, anthropology, economics,
political science
Models simplified views of reality that attempt to explain real-world phenomena
contingency thinking there is no single best way to manage people -
behavior and practices bust be tailored to fit different situations
evidence based management making decisions based on facts
organization group of people working together to achieve a common goal
, MAN 320F Exam 1 Questions With Solutions
100% Correct
organizations are open systems they use resources from the environment and turn them
into finished goods
organizations are complex adaptive systems must adapt to the environment they interact
with
organizational culture shared set of beliefs/values within an organization
organizational climate shared perception among members about the orgs management and
policies
workforce diversity obvious differences between members in a workplace
multiculturalism respect for diversity in the workplace
inclusion degree to which an organization respects and values diversity
, MAN 320F Exam 1 Questions With Solutions
100% Correct
The management process 1. Planning
2. Organizing
3. Leading
4. Controlling
Managerial roles interpersonal, informational, decisional
skill ability to turn knowledge into action
technical skills ability to perform specialized tasks
human skills ability to work well with others
emotional intelligence ability to understand and manage emotions well personally and
with others
conceptual skills ability to think analytically and solve complex problems