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General Management Exam Review - NOCTI -EOPA Practice questions with correct answers 2024/2025
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General Management Exam Review - NOCTI -EOPA Practice questions with correct answers 2024/2025
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General Management Exam Review -NOCTI -EOPA Practice
management - ANSthe process used to accomplish organizational goals through planning,
organizing, leading, and controlling people and other organizational resources
planning - ANSa management function that includes anticipating trends and determining the
best strategies and tactics to achieve organizational goals and objectives
organizing - ANSa management function that includes designing the structure of the
organization and creating conditions and systems in which everyone and everything work
together to achieve the organizations goals and objectives
leading - ANScreating a vision for the organization and guiding, training, coaching, and
motivating others to work effectively to achieve the organizations goals and objectives
controlling - ANSa management function that involves establishing clear standards to determine
whether or not an organization is progressing toward its goals and objectives, rewarding people
for doing a good job, and taking corrective action if they are not
vision - ANSan encompassing explanation of why the organization exists and where it's trying to
head
mission statement - ANSan outline of the fundamental purpose of an organization
goals - ANSthe broad, long term accomplishments an organization wishes to attain
objectives - ANSspecific, short term statements detailing how to achieve the organizations goals
SWOT analysis - ANSSWOT = Strengths, Weaknesses, Opportunities and Threats; a planning
tool used to analyze an organizations strengths, weakness, opportunities and threats
strategic planning - ANSthe process of determining the major goals of the organization and the
policies and strategies for obtaining and using resources to achieve those goals
tactical planning - ANSthe process of developing detailed, short term statements about what is
to be done, who is to do it, and how it is to be done
operational planning - ANSthe process of setting work standards and schedules necessary to
implement the company's tactical objectives
, contingency planning - ANSthe process of preparing alternative courses of action that may be
used if the primary plans don't achieve the organizations objectives
decision making - ANSchoosing among two or more alternatives
top management - ANShighest level of management, consisting of the president and other key
company executives who develop strategic plans
middle management - ANSthe level of management that includes general managers, dividsion
managers, and branch and plant managers who are responsible for tactical planning and
controlling
supervisory management - ANSmanagers who are directly responsible for supervising workers
and evaluating their daily performance
technical skills - ANSskills that involve the ability to perform tasks in a specific discipline or
department
human relations skills - ANSskills that involve communication and motivation; they enable
managers to work through and with people
conceptual skills - ANSskills that involve the ability to picture the organization as a whole and
the relationship among its various parts
staffing - ANSa management function that includes hiring, motivating, and retaining the best
people available to accomplish the company's objectives
autocratic leadership - ANSleadership style that involves making managerial decisions without
consulting others
participative (democratic) leadership - ANSleadership style that consists of managers and
employees working together to make decisions
free-rein leadership - ANSleadership style that invovles managers setting objectives and
employees being relatively free to do whatever it takes to accomplish those objectives
knowledge management - ANSfinding the right information, keeping the information in a readily
accessible place, and making the information known to everyone in the firm
external customers - ANSdealers, who buy products to sell to others, and ultimate customers (or
end users), who buy products for their own personal use
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