Medical Office Procedures 3-6 Exam Questions and Correct Answers
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Course
Medical Office Procedures
Institution
Medical Office Procedures
At the beginning of the communication cycle, who organizes the message?
A. Patient B. Physician C. Sender D. Receiver C. Sender
what is the chosen method for transmitting a message?
A. Channel B. Format C. Message D. Line A. Channel
A barrier to effective communication is:
A. Inactive listenin...
Medical Office Procedures 3-6 Exam
Questions and Correct Answers
At the beginning of the communication cycle, who organizes the message?
A. Patient
B. Physician
C. Sender
D. Receiver ✅C. Sender
what is the chosen method for transmitting a message?
A. Channel
B. Format
C. Message
D. Line ✅A. Channel
A barrier to effective communication is:
A. Inactive listening
B. Active listening ✅A. Inactive listening
One of the most visible and expressive parts of the body is:
A. face
B. hands ✅A. face
This type of letter places the dateline at 2 inches:
A. Block-style
B. Motified Block ✅A. Block-Style
What should always be done prior to hitting SEND on an email?
A. Copying
B. Saving
C. Proof-reading
D. Printing ✅C. Proof-reading
The main channel of communication between the patient and the physician is:
A. Face-to-face
B. the telephone
, C. email
D. regular mail ✅B. the telephone
All chart entries must be:
A. signed and filed
B. dated
C. signed and dated
D. printed and dated ✅C. signed and dated
When using electronic mail, the potential for unintentional disclosure of PHI is:
A. Low
B. Moderate
C. High
D. Impossible ✅C. High
Before appointments can be made, the administrative medical assistant must know the
________ of the physicians office.
A. Address
B. Basic Schedule
C. Average Schedule
D. Basic Info ✅B. Basic Schedule
The abbreviation CC stands for:
A. Current Complaint
B. Clinical Compliance
C. Chief Complaint
D. Clinical Nurse ✅C. Chief Complaint
Another name for wave scheduling is:
A. Group Scheduling
B. Open/Fixed hours
C. Modified Wave
D. Cluster Scheduling ✅D. Cluster Scheduling
This type of scheduling gives patients the flexibility of open office hours while allowing
the assistant more control over the flow of patients
A. Double Booking
B. Modified Wave
C. Wave Scheduling
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