PagerDuty Incident Responder UPDATED Exam Questions and CORRECT Answers
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PagerDuty Incident Responder
Institution
PagerDuty Incident Responder
PagerDuty Incident Responder UPDATED
Exam Questions and CORRECT Answers
During a major incident response, the Incident Commander Minh decides that they should try
rolling back their last code deploy to fix the problem. Before proceeding, Minh wants to
make sure that no one on the call disagr...
PagerDuty Incident Responder UPDATED
Exam Questions and CORRECT Answers
During a major incident response, the Incident Commander Minh decides that they should try
rolling back their last code deploy to fix the problem. Before proceeding, Minh wants to
make sure that no one on the call disagrees with her proposed course of action. She asks
"Does everyone agree with this decision?" What is problematic about this question? (Select
all that apply) - CORRECT ANSWER- It will take too long to gain consensus from everyone.
All the "Yes's" may drown out the "No's".
It does not target the right information (i.e., disagreement).
How can you and your team prepare for incident response? (Select all that apply) -
CORRECT ANSWER- Practice running major incidents as a team
Set up runbooks and automated actions for specific types of incidents
Look for process improvements so your team has space to work
PagerDuty recommends allowing __________ to trigger the incident response process
manually for a major incident. - CORRECT ANSWER- Anyone
This diagram illustrates which of the following: - CORRECT ANSWER- The tasks of the
Incident Commander during incident response
A postmortem must be _________ in order to be effective. This means focusing on the
systemic factors that led to the incident rather than who caused it. (Note: Type in ONE word)
- CORRECT ANSWER- blameless
PagerDuty's Incident Command System is a set of rules for managing major incidents that
should NOT change from one organization to another. - CORRECT ANSWER- False
, Which of the following tasks would fall under the role of the Deputy during incident
response? - CORRECT ANSWER- Keep time for assigned tasks
Any and all tasks to help the Incident Commander stay focused on the incident
Page responders to join the incident response call or remove people from the call
All of the above (correct)
None of the above
Which of the following is a common characteristic of a major incident? (Select all that apply.)
- CORRECT ANSWER- Timing is a surprise; they often happen with little or no warning.
Time is critical so there is a need to fix the issue quickly.
Often requires mobilizing a coordinated response with cross-functional teams.
During a major incident, the Incident Commander is responsible for: (Select all that apply.) -
CORRECT ANSWER- Delegating tasks
Gaining consensus
Making decision
This diagram illustrates which of the following: - CORRECT ANSWER- A minor incident
crossing the threshold to a major incident
The point at which the major incident response process should be triggered
The difference between normal/peacetime versus emergency operations
All of the above (correct)
None of the above
The Communications Liaison (Internal & External) should gain the approval of the Incident
Commander before disseminating any updates to customers and stakeholders. - CORRECT
ANSWER- True
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