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SkyWest Interview questions and answers
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SkyWest Interview questions and answers
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SkyWest Interview questions andanswers
Why do you want to leave your current position to become a flight attendant? - Answer -
I am currently a emergency medical technician While part of my career passions have
been working with the sick I am shifting the direction of my career. The skills I have
acquired so far would be transferable to the position of a flight attendant. I do enjoy my
current job and I'm grateful for it but I want a career as a flight attendant, which is a
position that focuses on the safety and well-being of others. I am excited to pursue this
demanding job and take on the roles and responsibilities.
Why do you want to be a flight attendant? - Answer -I want to be a flight attendant
because I have a wide range of skills that I think would be an asset for your company
EXAMPLE: I have excellent communication and customer service skills which have
been honed by my work as a caregiver, dental receptionist and youth counselor. (face
to face customer dealings.) With my current role as a caregiver I have to work and
arrange schedules with multiple families constantly adapting to the tough environment
of the pandemic. I found working as a dental receptionist and a youth staff member on
Carnival Cruise Line to be very demanding in terms of listening to exactly what the
customer wants and ensuring that they get it. My work as a youth staff employee also
gave me insight into how to deal with different customers and that safety relies on being
prepared and paying attention to detail.
EXAMPLE: My teamwork skills grew during my time as a youth staff member on
Carnival Cruise Lines. Working as part of a team allowed me to develop communication
skills, problem solving skills and conflict resolution skills. Working with kids in that
environment means that you have a strong sense of responsibility, and a keen eye for
safety, while at the same time being friendly, approachable and able to communicate
effectively.
EXAMPLE: Lastly, I work well in a fast paced environment and under stressful
situations. When I worked on Carnival I got a taste of that type of lifestyle. The chaotic
and always changing work schedules, the safety procedures and meetings, the delays
and cancellations are situations I have experience in.
**I've come to realize that some of the smallest things you do or say can make a lasting
impact and help someone to really remember that moment that you shared with them. If
I'm able to provide that along with a safe and enjoyable experience than nothing would
be more satisf
, What do you think being a good flight attendant means? - Answer --Great communicator
/ listener / Team player - skills that all intertwine and make for an excellent employee
-CUSTOMER SERVICE IS TOP PRIORITY - meeting their needs and expectations
while providing a safe & enjoyable experience
-Personal integrity & reliability - being an honest and trustworthy individual. Do what you
say you will to the best of your ability
-Quick to adapt to change and can be flexible (delays, cancellations, weather, etc)
-Works well in a fast paced environment & under stressful condition (Willingness to
relocate and travel)
What are some of your customer service strengths? - Answer -Flight attendants spend a
majority of their time interacting and meeting the needs of passengers. Travel can be a
stressful experience for many. I do a great job listening to customers and making sure I
answer any questions or concerns to the best of my ability. If I don't understand I ask for
clarification. There will be times passengers request to do things when not allowed per
safety policies. During these times I would avoid saying no, offering redirection or
alternative options and solutions. My top priority is making sure I understand their
problems and meet their expectations while ensuring their safety.
How have you resolved a challenging situation with a coworker in the past? - Answer -
Conflict in the workplace is inevitable. But healthy conflict is good. It's how you learn
and grow individually and together as a team.
When I worked as an administrative assistant at a dental office miscommunication
caused a conflict between myself and a coworker. My coworker informed the patient
during the pre appointment call that they would not need to bring their insurance card to
the appointment. Upon check in I asked for their insurance card and they were confused
because they were told they didn't need to bring it. After the patient checked in my
coworker and I discussed the situation and where the miscommunication happened. At
first my coworker disagreed with me and relayed that she was under the understanding
that an insurance card was not necessary. However after further discussion and
reviewing our company policies we confirmed insurance cards are required at the time
of check in. Moving forward this collaboration helped prevent future conflict between my
coworker and I as well as the rest of the team. Lastly, we apologized to the customers
and they were provided the correct information.
Name a situation where you went above and beyond for a customer - Answer -When I
worked on Carnival Cruise Lines as a youth staff employee I was required and expected
to meet customer needs. However, being an excellent customer service representative
means going above and beyond.
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