WGU D270 International Business
Management Exam 3 Chapter 8-10
Questions and Answers Western
Governors University.
A successful repatriation program starts after the first phase of the
assignment has been
completed. T or F?
Correct Answer -FALSE
The manner in which multicultural interaction affects the firm's
operations depends on its
level of international involvement, its environment, and its strategy. T or
F?
Correct Answer -TRUE
What are the long-term consequences of an ineffective repatriation
program?
Correct Answer -The long-term implications of ineffective repatriation
practices for any particular
company are clear: few good managers will be willing to take
international assignments because
they will see what happened to their colleagues. If a certain manager lost
out on promotion
opportunities while overseas and is now, in fact, worse off than before he
or she left, the only
people willing to take on foreign assignments in the future will be either
those who have not
,been able to succeed on the home front or those who think that a stint
abroad will be like a
vacation. In fact, research has shown that employees commonly see
overseas assignments as
negative career moves in some U.S. multinational companies.
Discuss Tung's support systems to ensure a successful repatriation
program.
Correct Answer -Research into the practices of successful U.S., European,
Japanese, and Australian
multinational corporations (MNCs) indicates the use of one or more of
the following support
systems, as recommended by Tung, for a successful repatriation
program:
1. A mentor program to monitor the expatriate's career path while abroad
and upon repatriation.
2. As an alternative to the mentor program, the establishment of a special
organizational unit for
the purposes of career planning and continuing guidance for the
expatriate.
3. A system of supplying information and maintaining contacts with the
expatriate so that he or
she may continue to feel a part of the home organization.
What are the three phases of the expatriate transition process? Briefly
describe each phase.
Correct Answer -The overall transition process experienced by the
company's international management
,cadre over time comprises three phases of transition and adjustment that
must be managed for
successful socialization to a new culture and resocialization back to the
old culture. These phases
are: (1) the exit transition from the home country, the success of which
will be determined
largely by the quality of preparation the expatriate has received; (2) the
entry transition to the
host country, in which successful acculturation (or early exit) will depend
largely on monitoring
and support; and (3) the entry transition back to the home country or to a
new host country, in
which the level of reverse culture shock and the ease of re-acculturation
will depend on previous
stages of preparation and support.
According to Berthoin, what are the different types of knowledge that can
be gained abroad
by global managers? How can firms ensure that they experience long-
term benefits from this
knowledge?
Correct Answer -Berthoin described five types of knowledge gained
abroad:
1. Knowledge about what (e.g., differences in customer preferences)
2. Knowledge about why (e.g., understanding how culture differences
affect cross-cultural
understanding)
3. Knowledge about how (e.g., management skills such as delegating
responsibilities)
, 4. Knowledge about when (e.g., knowledge about the effect of timing)
5. Knowledge about who (e.g., relationships created over the life of an
assignment)
The management of the reentry phase of the career cycle is as vital as the
management of the
cross-cultural entry and training. Otherwise, the long-term benefits of
that executive's
international experience may be negated. A company may derive many
potential benefits from
carefully managing the careers of its expatriates. By helping managers
make the right moves for
their careers, the company will be able to retain people with increasing
global experience and
skills.
For sharing resources and managing the transnational transfer of
knowledge, it is essential
for MNCs to maximize their human assets in the form of ________
teams.
Correct Answer -global management
The term ________ describes a collection of managers in or from several
countries who must
rely on group collaboration if each member is to experience optimum
success and goal
achievement.
Correct Answer -global management team
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