10. Select the term that could be used by a client to help uncover what they"want" in a
hair service.
ANS Shine
11. If the guest feels hesitant about your suggestion made during the Consult service
essential, you should
ANS
ask additional questions to clarify what the guestreally wants
12. At what point would you gain agreement to move forward during theConsult
service essential?
ANS after all questions have been clarified
13. Which of the following statements could be used when making a recom- mendation
to describe a benefit of a product?
ANS This product will increase shine.
3/4
3 of 18 8/20/2024, 12:42
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