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CPHQ Final Exam Prep | Questions And Answers Latest {} A+ Graded | 100% Verified
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CPHQ Final Exam Prep | Questions And Answers Latest {} A+ Graded | 100% Verified
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CPHQ Final Exam Prep | Questions And Answers Latest {2024- 2025} A+ Graded | 100%Verified
CPQA - certified professional in quality assurance
When did CPHQ begin to advance the profession of quality and when was the first certification
administered? - 1976; Sept 8 1984
Board of Director's Quality Role - 1. set policy
2. financial and strategic direction
3. quality of care
4. goals and objectives
5. establish quality priorities
Leadership - ability to influence an individual or group toward achievement of a goal and includes
determining the correct path or direction.
Management - 1. Setting goals
2. organizing
3. staffing
4. creating a structure to foster goal attainment
5. setting up mechanisms for monitoring and continuing results involves doing the correct things to stay
on the path
Successful Leaders - 1. define and inspire a shared vision
2. understand that transformation depends on successful leadership
3. enable others to lead
4. make quality everyone's responsibility
5. understand that significant change takes 18-24 months to implement and 10 years to anchor into the
practice and culture
,SMART goals - Specific
Measurable
Attainable
Relevant
Time-bound
Quality Program and Organizational Systems Alignment - 1. Organization's strategic direction/ plan
2. Organization's mission, vision and values
3. Alignment with financial resources
4. patient safety and quality activities aligned with strategic goals
5. key stakeholders
6. governing body and medical staff roles and responsibilities
Voice of the Customer (VOC) - Process conducted at the start of any new products, process or service
design initiative to understand customer's wants and needs
Aspects of VOC - 1. Customer Needs
2. Hierarchical Structure
3. Priorities
4. Customer Perceptions of Performance
Strategic Planning - organizational strategy includes plans and activities developed in pursuit of goals
and objectives
Strategic Planning Process - 1. Identify strategic opportunities and threats
2. gap analysis
3. strategy formulation
4. strategy implementation
,5. measure and control progress
Environmental influences - 1. customers
2. competitors
3. regulatory
4. suppliers
5. primary and secondary providers
6. employees
7. government
8. societal values
9. political
10. legal
11. technological
12. research
13. economic
14. religious
Goals of Strategic Planning - 1. create a framework for operations
2. create a fit with external environment
3. establish a process for coping with change
4. foster anticipation, innovation and excellence
5. facilitate consistent decision making
6. create an organizational focus
Hoshin Planning - Japanese term for policy deployment; a component of the total quality
management/quality improvement system used to ensure that the vision set forth by top management
is being translated into planning objectives. Also includes the actions that both management and
employees will take to accomplish long-term organizational strategic goals.
Hoshin Planning Steps - 1. Strategy Implementation
, 2. Deployment or Rollout to departments to develop plans including targets and means
3. Implementation of departmental plans
4. Regular process review (monthly and quarterly)
5. Annual review
Balanced Scorecard - measurement of organizational performance in four equally important areas:
finances, customers, internal operations, and innovation and learning
Considerations for Quality Initiatives - 1. regulations or contractual requirements
2. performance incentives offered by purchasers/ providers
3. alignment with explicit performance incentives
4. strategic advantage over competition by bolstering image
5. commitment to provide better care and outcomes to patients
Establish recognition and rewards systems - 1. determine priorities, values and behaviors
2. identify criteria for recognition
3. establish a budget
4. determine accountability for recognition
5. obtain feedback through performance appraisal
6. modify program based on feedback
7. give rewards based on program
Population Health - health outcomes of a group of people, and the distribution of those outcomes
within the group
Population Health Management - Involves improving health within and across populations of patients
who have/ are at risk for chronic disease
transition of care - the movement of patients between various health care settings
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