Exam (elaborations)
IAAP CAP Exam Study Guide well answered to pass
- Course
- Institution
IAAP CAP Exam Study Guide well answered to pass
[Show more]
Content preview
IAAP CAP Exam Study GuidePodcasts - correct answer ✔✔Prerecorded audio clips used to inform the audience about an issue,
product, or service.
Downloadable presentations of webinars.
Certification - correct answer ✔✔A credential awarded by a certification body when an individual
demonstrates through an examination process that he or she has acquired the designated knowledge,
skills, and abilities to perform a specific job; independent of a specific class, course, or other educational
or training program.
License - correct answer ✔✔A credential awarded by a licensing agency based on predetermined
criteria.
Educational Certificate - correct answer ✔✔A credential awarded by a training provider, association, or
educational institution based on completion of all requirements for a program of study, including
coursework and a test or other performance evaluations.
Assessment-Based Professional Certification - correct answer ✔✔A voluntary process by which
individuals are evaluated against predetermined standards for knowledge, skills, or competencies --
time-limited credential
Assessment-Based Certificate - correct answer ✔✔Focus is on education/training and demonstrates
mastery of intended learning outcomes of a specific class, course, educational program, or training
program.
Certificate of attendance or participation - correct answer ✔✔Provided to individuals who have attended
or participated in classes, courses, other educational or training programs or events
,Certificate of completion - correct answer ✔✔Denotes achievement of specific learning outcomes,
tested through something such as a final exam, demonstrating the competencies learned during a
program of study.
Organization - correct answer ✔✔A group of people, who, through coordinated activities, work to
achieve both individual and collective goals.
Communication - correct answer ✔✔The sharing of symbolic meaning between two or more people.
Business Communication - correct answer ✔✔Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications
Formal Communication - correct answer ✔✔Messages spread through the organization's
communications, possibly downward, upward, or horizontal
Downward Communications - correct answer ✔✔Messages sent from management to employees.
This type of communication is necessary to clarify goals, share information, educate, and guide.
Upward Communications - correct answer ✔✔Messages sent from employees to management.
This type of communication often informs management about project progress and challenges.
,Horizontal Communications - correct answer ✔✔Messages traveling from employee to employee,
manager to manager, or executive to executive.
Informal Communications - correct answer ✔✔Conversations people have with each other (can be
based on speculation, rumors, or overheard conversations.)
Written Communication - correct answer ✔✔Anything put on paper, such a memos, letters, manuals,
forms, and flyers
Oral Communication - correct answer ✔✔Face-to-face communications, as well as meetings, telephone
calls, and radio broadcasts.
Visual Communications - correct answer ✔✔Refers both to the (1) physical expressions someone makes
while communicating an idea and (2) materials that are visual such as charts, posters, and diagrams.
Nonverbal Communication - correct answer ✔✔Communication without the use of spoken language,
including gestures, facial expressions, and body positions
Audio-Visual Communication - correct answer ✔✔Combines two media such as television or film and
narration
Computer-Based Communication - correct answer ✔✔Video conferences, websites, and e-mail
Frame of Reference - correct answer ✔✔The overall context in which a problem or situation is place,
viewed, or interpreted. The values, experiences, customs, etc., which someone sues to evaluate data,
communicate ideas, and guide behavior
Interpersonal Communication - correct answer ✔✔The way information is exchanged with others - not
just what is said, but how it is said, especially with the tone of voice and facial expressions, gestures, and
body language.
, Communication Model - correct answer ✔✔1. Sender Encodes a Message into Symbols (which can be
spoken, written, visual, and/or physical) via a Channel.
2. Receiver Decodes the message by working to understand the verbal and nonverbal cues.
3. Receiver Returns the Feedback to the sender by crafting a response that shows comprehension.
Physical Noise - correct answer ✔✔Environmental conditions (such as the noise level or temperature)
Psychological Noise - correct answer ✔✔Anything that makes it difficult for an individual to understand
the message
All Communication is Transactional - correct answer ✔✔It involves a two-way passage or information,
emotion, and intent
Stakeholders - correct answer ✔✔Any individuals or groups who have an interest in the company.
Interested parties range from employees, to customers, to owners, to members of the community
Intrapersonal Communication - correct answer ✔✔Deals with how you analyze a situation and use the
information. Centers on self-esteem (how you see yourself), perception (an understanding of yourself
and the world), and expectation (a guideline for future decisions)
Deductive Reasoning (aka: Top-Down Reasoning) - correct answer ✔✔Taking a general conclusion or fact
and working to a specific conclusion.
Example: General Conclusion = All Wasps have stingers
Specific Conclusion = This is a wasp, therefore it must have a stinger
Inductive Reasoning (aka Bottom-Up Approach) - correct answer ✔✔Taking a specific observation and
creating a broad generalization
Example: Specific Observation = This wasp has a singer
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Sanchy062. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $21.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62890 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now