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CHL Exam Review questions and answers verified answers||Latest 2024/2025
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CHL Exam Review questions and answers verified answers||Latest 2024/2025
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CHL Exam ReviewChange Management - ANSThe process of applying knowledge, tools and resources to deal
with change. Including defining and implementing strategies, systems, procedures,
communication, and technologies to navigate changes in external or internal conditions.
Cross-functional teams - ANSA group of employees from different departments in an
organization that work together to resolve problems.
Electronic Data Interchange (EDI) - ANSThe automated exchange of data and documents in a
standardized format. A common use is the exchange of routine business transactions between
computers in a standard format using standard communication protocols. E.g. An electronic
order placed by a facility's purchasing department to a vendor.
Quality Circle - ANSA skilled team of employees that meets regularly to identify quality issues,
use specific techniques for analyzing and resolving problems, and make improvement
recommendations.
Quality Control (QC) - ANSA statistical sampling method that measures production quality
Quality Improvement (QI) - ANSThe process of measuring the current output of a process and
then modifying it to enhance outcomes, increase productivity and/or decrease costs.
Situational Leadership - ANSA management style that recognized there's no one best way to
lead and that different situations and people require alternative leadership approaches.
Six Sigma - ANSA quality process that focuses on developing and delivering near-perfect
products and services.
Total Quality Management (TQM) - ANSA set of management practices throughout an
organization that focuses on ensuring that customers expectations are consistently met or
exceeded.
Ancillary Services - ANSSupplemental healthcare services including laboratory, radiology and
physical therapy services provided during a patient's hospital stay.
C-Suite - ANSA term referring to those occupying the highest healthcare administrative
positions. It is derived from the observation that the the word "chief" is frequently used in the
position title. Ex Chief Financial Officer.
Case Mix - ANSThe different types of patients served by a healthcare provider/hospital.
, Emergency Medical Treatment and Labor Act (EMTALA) - ANSA federal act that requires
hospitals to provide emergency treatment to all individuals regardless of their insurance status
or ability to pay
Hospital Alliance - ANSA group of hospitals that shares services and information and develops
group-purchasing programs to reduce costs.
Arbitration (compulsory) - ANSAn action in which an arbitrator is appointed by the government
to make a binding decision upon the parties negotiating the contract.
Arbitration (voluntary) - ANSAn action in which both parties (organization and union personnel)
submit a dispute to an external, disinterested third party for binding or non-binding resolution
after the presentation of evidence and related discussion.
Attrition - ANSA loss of employees from voluntary and involuntary terminations, death and
retirements.
Behavioral-based interview - ANSThe process of asking open-ended questions during applicant
selection, performance appraisal and other interviews to generate informations that suggests
interviewee reaction to specific situations. This process is used because past performance is
often an indicator of future performance.
Bidding (HR) - ANSThe internal posting of position vacancies to enable current employees to
apply before the employer seeks qualified candidates through external recruitment.
Caucus - ANSA term relating to the suspension of negotiations so both sides can reconsider
their positions.
Comparison Ratio - ANSA calculation made by dividing an employees actual pay level by the
mid-point of the employees pay grade. A ratio greater than 1.0 indicates the employee's pay is
above the salary range mid-point; a ratio less than 1.0 means the salary is below the range's
mid-point, abbreviated "compa ratio"
Competency-based pay - ANSCompensation stem that recognizes employees who acquire a
critical skill or knowledge; also called skill-based or knowledge-base pay.
FTE - ANSfull time equivalent (employee)
Merit Pay - ANSawards pay increases in proportion to performance contributions
Netiquette - ANS"Network etiquette." Internet rules of workplace conduct that include respecting
privacy guidelines and refraining from visiting offensive or illegal websites.
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