Principle Concepts of IT Service Management (IRM4720)
Institution
University Of South Africa (Unisa)
Book
A Practical Guide to Service Management
IRM4720 Assignment 2 (COMPLETE ANSWERS) 2024 (330426) - DUE 28 August 2024 ; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.6.7-1.7.1-1.7.3.9. Ensure your success with us.. The assignment is based on a specific organisation in South Africa that you should ide...
Due date: 28 August 2024
SECTION A: WORKPLACE CASE STUDY
1. ITSM FRAMEWORK AND SPECIFIC FRAMEWORK COMPONENTS
IMPLEMENTED
Identified Framework
The Information Technology Infrastructure Library (ITIL) framework is the IT Service
Management (ITSM) framework implemented by the Department of Agriculture's
Information Communication Technology (ICT) unit. ITIL is a globally recognized set of
best practices for delivering efficient and effective IT services that align with the needs of
the business. The decision to implement ITIL was influenced by its service-based
approach, ease of comprehension, and the availability of extensive training and
consulting resources.
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