1: Interviewing,
Bias,
(B)OLDCARTS+1,
Symptom
analysis test
questions and
answers
Skilled Interviewing techniques
Active/attentive listening, guided questioning,
empathetic responses, summarization, transitions,
partnering, validation, empowering the patient,
reassurance, verbal and nonverbal communication.
, Techniques of guided questioning
-Moving from open-ended to focused questions.
-Using questioning that elicits a graded response.
-Asking a series of questions, one at a time.
-Offering multiple choices for answers.
-Clarifying what the patient means.
-Encouraging with continuers.
-Using echoing/repetition.
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"Cone" of Moving from open-ended questions to
focused questions.
1) Open-ended questions to "hear the story of the
symptom".
2) more specific questions to elicit "the seven
features of every symptom".