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CHP 11 Project quality management Questions and Answers Fully Solved
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CHP 11 Project quality management
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CHP 11 Project quality managementquality - answer conformance to standards and specifications. meeting or exceeding
customer expectations.
quality assurance - answer normally refers to a plan to achieve quality
quality control - answer refers to inspection, testing, and necessary remediation
Quality Management - answer the continuing plan of the contractor to provide quality
work in every phase of the project including QA/QC.
what are the three primary elements of a construction project? - answercost, time, and
quality. all three are interdependent of each other
Total Quality Management (TQM) - answeris a process of bringing quality to the
construction project.
The measure of success of a quality management program is: - answercustomer
satisfaction
according to the late DR.W.edwards Deming, a successful project would have the
following element: - answerinstallation executed properly, one time only. teamwork.
Commitment. Recognition of the quality of the project by the customer, ultimately
resulting in increased sales
the quality of a construction project is - answerthe product of innovation, quality
improvement, and productivity improvement, implemented by an involved and
responsible workforce
list the elements that a construction quality management program might include -
answerincreasing and maintaining customer satisfaction with the construction work.
decreasing defects in the construction work. decreasing the amount of warranty repair.
maintaining quality work consistently from Project to project and crew to crew. Obtaining
efficiency in the construction work and consistently doing it right the first time.
what methodology is used by the quality management program? - answerplan-do-
check-act
what does a plan phase include? - answerincludes the full plan for the company
program as well as a plants for the particular project quality management. the plan
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