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COPE Health Scholars Exam Questions and Answers
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COPE Health Scholars Exam Questions and Answers
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COPE Health Scholars Exam Questionsand Answers
What is the purpose of a counseling report?
What are some reasons it is used? - Answer -To correct and improve performance and
review program policies and procedures to support successful participation in the
program
Commonly used for:
- Missed shifts
- Missed meetings
- Late or incomplete competency checklists
- Expired CPR or TB test
What is a Pre-Rotational Shift timesheet? - Answer -Documentation of Scholar's hours
for shifts done prior to start of rotation
What is a Department Specific Training timesheet? - Answer -Documentation of
Scholar's hours during training for new departments
What is a Competency Checklist? - Answer -Documentation of participant's training and
competency for each department
For each Competency Checklist, when must it be turned in and who must it be
completed with? - Answer -Due at the end of WEEK 2 of the rotation and must be
completed with a Registered Nurse ONLY.
- Tips: aim to have checklist completed at your first shift
What is a Leave of Absence?
What are the requirements before you can request a LOA?
What are the procedures that must be done in order to request/be granted one? -
Answer -Request to be excused from participation for a period of 14 consecutive days
or longer.
Requirements:
- Between 14-180 days
- Leave of 110-179 days requires re-training
- Leave of 180+ days requires re-application
,- Must be active 90 days and/or complete 48 floor hours between LOAs
- Must have completed 1 full rotation as a Scholar
Procedures:
1. Submit all requests to the LOA Coordinator
2. Allow 2 weeks for processing
3. Receive approval from LOA Coordinator
4. Return badge to Health Scholar Office before leaving
What is a Letter of Recommendation?
What are the requirements before you can request a LOR?
What are the procedures that must be done in order to request/be granted one? -
Answer -Request for a personalized letter detailing your program experience and
accomplishments
Procedures:
1. Submit all requests to the Program Manager
2. Email instructor for how to submit Letter of Recommendation
3. Allow up to 8 weeks for processing
4. Letters of recommendation are NOT guaranteed to all Scholars
Six hours before your scheduled shift, an emergency arises and you will not be ale to
perform your weekly participant duties. You must do which of the following?
I. Call the Charge Nurse of your department 15 minutes after the time of your scheduled
shift
II. Email your Department Coordinator
III. Page the COPE Health Scholars Program Manager
A. I only
B. II only
C. I and II
D. I, II, and III - Answer -I, II, and III
What is the difference between Medicare and Medicaid patients? - Answer -Medicare is
insurance for the elderly, aged 65+
Medicaid is insurance for low-income individuals of all ages. It is funded by tax
payers/the state
What is an HMO? - Answer -Health Maintenance Organization; considered a private
insurance
What is a PPO? - Answer -Preferred Provider Organization; considered a private
insurance
, What are the key elements of the Affordable Care Act? - Answer -- Quality, affordable
health coverage for all Americans
- Expand public programs
- Improve quality and efficiency of health care
- Prevention of chronic disease and improve public health
- Healthcare workforce
What is the Triple Aim for improving health care systems? - Answer -1. Improving the
experience of care
2. Improving the health of populations
3. Reducing per capita costs of health care
What is HCAHPS? - Answer -Hospital Consumer Assessment of Healthcare Providers
and Systems
What are the 8 domains of HCAHPS? - Answer -- Nurse communications
- Cleanliness and quietness
- Pain management
- Discharge management
- Physician communications
- Responsiveness of hospital staff
- Communications about medications
- Overall rating
What is AIDET? - Answer -Assess
Introduce
Duration
Explanation
Thank you
What is SKIAHI? - Answer -SIGNS: assess the outside of the door for any signs
KNOCK: always knock before entering the room
INTRODUCE: introduce yourself and state your position
ASSESS: observe the patient's surroundings for cues to understand their state
(personal belongings, positioning, monitor connections, etc)
HAND HYGIENE: gel in with hand sanitizer
IDENTIFY: ensure that you know the patient you are interacting with, use 2 identifiers
prior to performing any tasks
What are 5 forms of Patient Identification? - Answer -1. Patient's nurse
2. Main nurses' station whiteboard
3. Open-ended questions ("can I get your first/last name?")
4. Patient's wristband
5. Patient's chart
What are the stages of Service Recovery? - Answer -1. Complaint
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