Dit pdf bestand omvat de uitwerking van module 10 kwaliteitszorg (BoN) via avans+.
Behaald met 8.8
Dit bestand omvat o.a : lean methode en principes, visgraatdiagram, patiënt journey mapping en PDCA-cyclus van Deming
Naam: Whitley Flecken
Mail: whitley.flecken@lzr.nl
School: Avans+ Hogeschool
Opleiding: Bachelor of Nursing (2,5 jaar)
Klas: BNVEN2122P2
Werkzaam bij: Laurentius Ziekenhuis
Roermond (LZR)
Verpleegafdeling:
Orthopedie/KNO/Kaakchirurgie en
Geriatrische Trauma Unit
BNVEN2122P2-KZ Adviesrapport
Docent en beoordelaar: Joop van Lieshout
Werkbegeleider: Fenna Huijs
Praktijkbegeleider: Korneel van den Broek
Professioneel leiderschap docent: Janine
Doornbos
Deadline (HER): 11 juni 2024 17:00 uur
Aantal woorden (max. 5000): 4969
1
,Voorwoord
Ter afsluiting van module 10 Kwaliteitszorg ligt voor u mijn integrale beroepsprestatie. Het
adviesrapport is vormgegeven binnen het Laurentius Ziekenhuis te Roermond op de
verpleegafdeling orthopedie. In het kader van de opleiding Bachelor of Nursing via Avans+
ben ik op 23 februari 2024 gestart met deze module.
, Tabel 10 Verspillingen in proces ............................................................................................... 24
6.6 Conclusies ................................................................................................................................. 24
Tabel 11 Conclusies.................................................................................................................... 24
6.7 Definitieve doelstelling............................................................................................................. 24
Tabel 12 Hoofddoel (SMART) ................................................................................................... 24
6.8 Kwaliteitsindicatoren ................................................................................................................ 25
Tabel 13 Kwaliteitsindicatoren .................................................................................................. 25
7. Optimaliseren .............................................................................................................................. 27
7.1 Gewenste situatie zorgproces ................................................................................................ 27
Figuur 3 Patiënt Journey Mapping ........................................................................................... 27
7.2 Verbeteringen en conclusie .................................................................................................... 27
8. Streef naar perfectie ................................................................................................................... 29
8.1 Verbeterplan volgens PDCA-cyclus ...................................................................................... 29
Tabel 14 PDCA-cyclus ............................................................................................................... 29
8.2 Borgingsscan om haalbaarheid plan te controleren ........................................................... 34
Tabel 15 Checklist voor borging ............................................................................................... 34
8.3 Borgen ....................................................................................................................................... 36
Tabel 16 Borging ......................................................................................................................... 36
8.4 Advies aan management/RvB en borging in het organisatiebeleid .................................. 37
9. APA-literatuurlijst......................................................................................................................... 39
Bijlage 1 Focusgroep (bewijslast) .................................................................................................... 42
Bijlage 2 Waardenkaart...................................................................................................................... 43
Bijlage 3 Patiënttevredenheidsonderzoek (PREM), aanvullende patiënttevredenheidsmeting
(betrokkenheid ontslag) en mailcontact onderwerp (bewijslast) ................................................. 44
Bijlage 4 Ontslaggesprek en ontslagpapieren................................................................................ 46
Bijlage 5 Literatuur.............................................................................................................................. 47
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