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CST - Business & Marketing (069) Exam Questions and Complete Solutions Graded A+
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CST - Business & Marketing (069) Exam Questions and Complete Solutions Graded A+
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CST - Business &Marketing (069) Exam
Questions and Complete
Solutions Graded A+
Denning [Date] [Course title]
,Staffing Process - Answer: Planning Stage - Audit to see where the needs are, Staffing Procedures -
Recruit potential employees, training, and evaluation
Addressing Diversity in the Workplace - Answer: People from different backgrounds have different ideas
and can contribute in many positive ways
Cross-Training - Answer: When employees are trained to perform functions outside of the typical
functions of their job
Maslow's Heirarchy of Human Needs - Answer: Bottom Level - Physiological need (food, water, air,
sleep)
1 Level - Security (safe home, medical care, secure job)
2 Level - Social (love, affection, belonging)
3 Level - Esteem (feel they're worthwhile)
Top Level - Self-Actualization (personal growth, reach their potential)
Collective Bargaining - Answer: When a company's management engages in talks with representatives
of a workforce. Employees have more power when they ban together
Conflict Resolution Strategies - Answer: Company should address the situation right away. The
managers should get both sides of the story. Manager should understand what both sides want and to
see if there's a way to compromise to make everyone happy.
Effects of Group Dynamics on Individual Behavior - Answer: Groupthink is a negative behavior that
occurs when people in a group want harmony so much that they minimize opposing views.
Organizational Culture and Subculture within the Workplace - Answer: Management plays a big part in
making the culture, which can have a large effect on the work that gets done. Positive culture = positive
effect
Strategies to Promote Teamwork - Answer: Employees must work together even when different and
conflicting personalities. Using team-building exercises, rules for teams to promote respect, recognition.
, Influences on Employees Morale and Motivation - Answer: -Employees should be fairly compensated
-Flexibility = motivation
-Feel appreciated
-Recognition programs
Promoting Job Satisfaction Among Employees - Answer: -Increase satisfaction by being flexible in
employees schedules
-Management recognizes hard work
Pertinent Factors when Determining Compensation - Answer: -Consider employees past experiences
-Skills
-Education
-Location
-Cost of Living
Common Benefits Employees Receive - Answer: -PTO
-Holidays off
-Health insurance
-Retirement
Retirement Plans - Answer: -Pension
-Stock Options
-401K
-IRA
Managing Employee PTO - Answer: -Vacation, Sick Time & Holidays - Accrual Process
Workers Compensation - Answer: A form of insurance paid by the employer providing cash benefits to
workers injured or disabled in the course of employment.
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