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Professional Nursing Concepts:Competencies For Quality Leadership 4th Edition By Anita Finkelman 9781284127270 Chapter 1-14 Complete Guide .$17.99
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Professional Nursing Concepts:Competencies For Quality Leadership 4th Edition By Anita Finkelman 9781284127270 Chapter 1-14 Complete Guide .
Professional Nursing Concepts:Competencies For Quality Leadership 4th Edition By Anita Finkelman 9781284127270 Chapter 1-14 Complete Guide .
Test Bank for Professional Nursing Concepts Competencies for Quality Leadership 4th Edition by Anita Finkelman Chapter 1-14 Complete Guide.
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Test Bank For Professional Nursing Concepts:Competencies
For Quality Leadership 4th Edition By Anita Finkelman
9781284127270 Chapter 1-14 Complete Guide .
1. Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her,
very articulate, confident and sometimes aggressive. Katherine feels uncomfortable believing that she
is the scapegoat of everything that goes wrong in her department. Which of the following is the best
action that she must take?
A. Identify the source of the conflict and understand the points of friction
B. Disregard what she feels and continue to work independently
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment. - ANSWER: A.
2. As a young manager, she knows that conflict occurs in any organization. Which of the following
statements regarding conflict is NOT true?
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A. Can be destructive if the level is too high
B. Is not beneficial; hence it should be prevented at all times
C. May result in poor performance
D. May create leaders - ANSWER: B
3. Katherine tells one of the staff, "I don't have time to discuss the matter with you now. See me in my
office later" when the latter asks if they can talk about an issue. Which of the following conflict
resolution strategies did she use?
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1/1
A. Smoothing
B. Compromise
C. Avoidance
D. Restriction - ANSWER: C
4. Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best
thing for her to do?
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1/1
A. Advise her staff to go on vacation.
B. Ignore her observations; it will be resolved even without intervention
C. Remind her to show loyalty to the institution.
D. Let the staff ventilate her feelings and ask how she can be of help. - ANSWER: D
5. She knows that performance appraisal consists of all the following activities EXCEPT:
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A. Setting specific standards and activities for individual performance.
B. Using agency standards as a guide.
C. Determine areas of strength and weaknesses
D. Focusing activity on the correction of identified behavior. - ANSWER: D
6. Which of the following statements is NOT true about performance appraisal?
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0/1
A. Informing the staff about the specific impressions of their work help improve their performance.
,B. A verbal appraisal is an acceptable substitute for a written report
C. Patients are the best source of information regarding personnel appraisal.
D. The outcome of performance appraisal rests primarily with the staff. - ANSWER: C
7. There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the
following is NOT a benefit of conducting an informal appraisal?
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1/1
A. The staff member is observed in natural setting.
B. Incidental confrontation and collaboration is allowed.
C. The evaluation is focused on objective data systematically.
D. The evaluation may provide valid information for compilation of a formal report. - ANSWER: C
8. She conducts a 6-month performance review session with a staff member. Which of the following
actions is appropriate?
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0/1
A. She asks another nurse to attest the session as a witness.
B. She informs the staff that she may ask another nurse to read the appraisal before the session is
over.
C. She tells the staff that the session is manager-centered.
D. The session is private between the two members. - ANSWER: C
9. Alexandra is tasked to organize the new wing of the hospital. She was given the authority to do as
she deems fit. She is aware that the director of nursing has substantial trust and confidence in her
capabilities, communicates through downward and upward channels and usually uses the ideas and
opinions of her staff. Which of the following is her style of management?
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0/1
A. Benevolent - authoritative
B. Consultative
C. Exploitive - authoritative
D. Participative - ANSWER: D
10. She decides to illustrate the organizational structure. Which of the following elements is NOT
included?
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0/1
A. Level of authority
B. Lines of communication
C. Span of control
D. Unity of direction - ANSWER: D
11. She plans of assigning competent people to fill the roles designed in the hierarchy. Which process
refers to this?
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1/1
A. Staffing
B. Scheduling
C. Recruitment
D. Induction - ANSWER: A
12. She checks the documentary requirements for the applicants for staff nurse position. Which one is
NOT necessary?
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1/1
A. Certificate of previous employment
, B. Record of related learning experience (RLE)
C. Membership to accredited professional organization
D. Professional identification card - ANSWER: B
13. Which phase of the employment process includes getting on the payroll and completing
documentary requirements?
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1/1
A. Orientation
B. Induction
C. Selection
D. Recruitment - ANSWER: B
14. She tries to design an organizational structure that allows communication to flow in all directions
and involve workers in decision making. Which form of organizational structure is this?
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0/1
A. Centralized
B. Decentralized
C. Matrix
D. Informal - ANSWER: B
15. In a horizontal chart, the lowest level worker is located at the:
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1/1
A. Left most box
B. Middle
C. Right most box
D. Bottom - ANSWER: C
16. She decides to have a decentralized staffing system. Which of the following is an advantage of this
system of staffing?
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0/1
A. Greater control of activities
B. Conserves time
C. Compatible with computerization
D. Promotes better interpersonal relationship - ANSWER: D
17. Aubrey thinks about primary nursing as a system to deliver care. Which of the following activities
is NOT done by a primary nurse?
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A. Collaborates with the physician
B. Provides care to a group of patients together with a group of nurses
C. Provides care for 5-6 patients during their hospital stay.
D. Performs comprehensive initial assessment - ANSWER: B
18. Which pattern of nursing care involves the care given by a group of paraprofessional workers led
by a professional nurse who take care of patients with the same disease conditions and are located
geographically near each other?
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0/1
A. Case method
B. Modular nursing
C. Nursing case management
D. Team nursing - ANSWER: B
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