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CHAA PRACTICE TEST QUESTIONS AND ANSWERS LATEST UPDATED.
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CHAA PRACTICE TEST QUESTIONSAND ANSWERS LATEST UPDATED
Under fTitle fIII fof fthe fAmericans fwith fDisabilities fAct, fhospitals fare frequired fto fdo fwhat?
f(paf, fcustomer fexperience) f- fCorrect fAnswer f- fProvide fresources fto feliminate fbarriers fin
fcommunication.
What fis fimportant fwhen finitiating fa fpatient fsatisfaction fsurvey?
(paf, fcustomer fexperience) f- fCorrect fAnswer f- fWhat fdata fmeasures fare frequired, fWhat
fdata fmeasures fare fimportant fto fday fto fday fmanagement fand fWhat fdata fmeasures fare
fimportant fto fthe forganization's fdecision-making fprocess.
Which fare fthe fpurposes fof fany fquality fimprovement fprogram?
(paf, fcustomer fexperience) f- fCorrect fAnswer f- fTo fcollect fdata, fanalyze fdata fand fevaluate
factions.
Which fof fthe ffollowing fare fpart fof fpatient fsatisfaction fsurveys?
(paf, fcustomer fexperience) f- fCorrect fAnswer f- fJD fPower, fPress fGaney fand fPost-service
ftelephone fcalls fto fthe fpatient.
Customer fservice fCommunication fis fidentified fas fwhat? f(paf, fcustomer fexperience) f-
fCorrect fAnswer f- fExchanging finformation fwith fthe fpatient.
Which fare fincluded fin fa fKPI fin fPatient fAccess? f(paf, fcustomer fexperience) f- fCorrect
fAnswer f- fAccuracy frate, fPatient fsatisfaction fscore, fPre-registration frate.
What fare fthe fthree fsteps fto fcommunication? f(paf, fcustomer fexperience) f- fCorrect
fAnswer f- fEncoding, ftransmission fand fdecoding
HEAT fstands ffor? f(paf, fcustomer fexperience) f- fCorrect fAnswer f- fHear fthem fout,
fempathize fwith fthe fcustomer, fapologize, ftake fresponsibility ffor factions
All fof fthe ffollowing fare fways fwe fcommunicate. f(paf, fcustomer fexperience) f- fCorrect
fAnswer f- fBody fLanguage, fTalking, fFacial fexpressions
Compassion fand frespect fcan fbe fdemonstrated fin fall fof fthe ffollowing fways. f(paf, fcustomer
fexperience) f- fCorrect fAnswer f- fSmiling, fMaking feye fcontact fand fGreeting fthe fpatient
What fis fthe fCMS frule fthat fstates fthat fan finpatient fstay fmust fcross ftwo fmidnights fto fbe
fpaid ffor funder fMedicare fPart fA? f(paf, fregulatory fcompliance) f- fCorrect fAnswer f-
fMedicare fTwo-midnight frule
, Which fprogram fis fresponsible ffor fprotecting fthe fintegrity fof fthe fHospital fand fHuman
fServices f(HHS) fprogram fby fdetecting fand fpreventing ffraud? f(paf, fregulatory fcompliance)
f- fCorrect fAnswer f- fOIG
An feffective fcompliance flevel fhas fa fminimum fof fhow fmany flevels? f(paf, fregulatory
fcompliance) f- fCorrect fAnswer f- f7
All fof fthe ffollowing fare fpart fof fan feffective fcompliance fprogram. f(paf, fregulatory
fcompliance) f- fCorrect fAnswer f- fPerforming finternal faudits, festablishing fstandards,
fprocedures fand fpolicies
EMTALA fis fa fregulation fwhich fprotects fpatient ffrom fwhat? f(paf, fregulatory fcompliance) f-
fCorrect fAnswer f- fNot fbeing ftreating fin fan femergency fdue fto flack fof fability fto fpay.
All fof fthe ffollowing fare fexamples fof fPHI f(paf, fregulatory fcompliance) f- fCorrect fAnswer f-
fPatient fnames fand fcomputer fIP faddresses
Meaningful fUse fis fan fincentive fprogram fto fdo fwhat? f(paf, fregulatory fcompliance) f-
fCorrect fAnswer f- fIncrease fthe fadoption fof fqualified felectronic fhealth frecords.
This fdocument fis fprovided fto fMedicare fbeneficiaries fwho fare fadmitted fas foutpatients
freceiving fobservation fstatus fthat fthey fmay fhave fa fcopayment fand fco-insurance. f(paf,
fregulatory fcompliance) f- fCorrect fAnswer f- fMOON
All fof fthe ffollowing fare fexamples fof ffraud fand fabuse. f(paf, fregulatory fcompliance) f-
fCorrect fAnswer f- fBilling ffor fservices fnot frendered, funbundling
Which fgovernment fhealthcare fprogram fis fprovided ffor fsurviving fspouses fof fveterans
fkilled fin fthe fline fof fduty? f(paf, fregulatory fcompliance) f- fCorrect fAnswer f- fCHAMPVA
Tricare fprovides fhealthcare fto fall fof fthe ffollowing. f(paf, fregulatory fcompliance) f- fCorrect
fAnswer f- fUniformed fservice fmembers fand ffamilies, fSurvivors fand fMedal fof fHonor
frecipients
When fa fveteran's flocal fVA fhealthcare fcenter fcannot fprovide fservice fin fa ftimely fmanner,
fthis fprogram fallows fthe fveteran fto fseek fcare ffrom fthe fcommunity. f(paf, fregulatory
fcompliance) f- fCorrect fAnswer f- fVeterans fChoice
Medicare fis fconsidered fa fprimary fpayer fin fall fof fthe ffollowing fscenarios. f(paf, fregulatory
fcompliance) f- fCorrect fAnswer f- fMedicare fpatient fis fover f65 fand fcarries fa fGHP fthrough
ftheir fcurrent femployer fwith fover f300 femployees. fMedicare fpatient fwas fin fan fauto
faccident fand fhas fliability finsurance..
The fMSP frequires fthat fwe fask fpertinent fquestions fto fdetermine fwhat? f(paf, fregulatory
fcompliance) f- fCorrect fAnswer f- fIf fthere fare fother fsources fof fpayment fprimary fto
fMedicare.
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