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CHAA CERTIFICATION QUESTIONS AND ANWERS LATEST UPDATED.
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CHAA CERTIFICATION QUESTIONS ANDANWERS LATEST UPDATED
TITLE III of the AMERICANS WITH DISABILITIES ACT - Correct Answer - Hospitals
are required to provide resources to eliminate barriers in communication
When initiating Patient Satisfactory Surveys, the following are important: - Correct
Answer - 1. What data measurements are required
2. What data measurements are important to daily mngt
3. What data measures are important to the organization's decision making process
Purpose of Quality Improvement Programs: - Correct Answer - 1. Collect data
2. Analyze data
3. Evaluate actions
Patient Satisfactory Surveys: - Correct Answer - 1. JD Power
2. Press Ganey
3. Post-service phone call to patient
Communication: - Correct Answer - Exchanging information with patients
Key performance indicators (KPIs) - Correct Answer - 1. Accuracy rate
2. Patient satisfactory score
3. Pre-registration rate
H.E.A.T stands for: - Correct Answer - H.ear them out
E.mpathize with customers
A.pologize
T.ake responsibility
Ways we communicate: - Correct Answer - 1. Body language
2. Talking
3. Facial expressions
Encoding - Correct Answer - The message is translated from an idea into symbols that
hopefully represent the intended meaning
Transmission - Correct Answer - The encoded message is sent through some medium
to the receiver
, Decoding - Correct Answer - The receiver must translate or interpret the symbols used
by the sender
Compassion and respect are demonstrated through: - Correct Answer - 1. Smiling
2. Making eye contact
3. Greeting the patient
Medicare Tw-midnight rule - Correct Answer - An inpatient stay must cross two
midnights to be paid for under Medicare part A
Office of Inspector General (OIG) - Correct Answer - Responsible for protecting the
integrity of the hospital and Human services program by detecting and preventing fraud
An effective compliance level has: - Correct Answer - A minimum of 7 levels
Parts of an effective compliance program: - Correct Answer - 1. Performing internal
audits
2. Establishing standards, procedures and policies
EMTALA Regulation - Correct Answer - Protects the patient from not being treated in an
emergency due to lack of ability to pay
Examples of Protected Health Information (PHI) - Correct Answer - 1. Patient names
2. Computer IP addresses
Meaningful Use (MU) - Correct Answer - Incentive program used to increase the
adoption of qualified EHRs
MOON Form - Correct Answer - Document provided to Medicare patients who are
admitted as outpatients receiving observation status that they may have a copay or
deductible
Examples of Fraud and Abuse: - Correct Answer - 1. Billing for services not rendered
2. Unbundling
CHAMPVA - Correct Answer - Government healthcare program that is provided for
surviving spouses of veterans killed in the line of duty
Tricare provides Healthcare To: - Correct Answer - 1. Uniformed service members
2. Survivors
3. Medal of Honor recepients
VETERANS CHOICE - Correct Answer - Allows veterans to seek care from the
community when VA healthcare centers are unavailable
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