Human resource (HR) departments date back to the late nineteenth and early twentieth centuries when
factory workers began forming unions in response to unfair wages and long hours. - correct answer
✔✔...
Defining HRM - correct answer ✔✔HRM is the process of managing people by selecting, recruiting,
training, appraising, developing, and compensating employees and attending to their labor relations,
health and safety concerns, and fairness concerns.
*HR creates value by engaging in activities that cultivate the employee behaviors an organization needs
to achieve its strategic goals.*
- Has Functional Control
---------------------
5 Functions involved in Managing: - correct answer ✔✔1) Planning: Establishing goals and standards;
developing rules and procedures; developing plans and forecasting.
2) Organizing: Giving a subordinate a specific task ; establishing departments; delegating authority to
subordinates; establishing channels of authority and communication; coordinating subordinates work.
3) Staffing: Determining what type of people you should hire; recruiting prospective employees;
selecting employees; training and developing employees; compensating employees.
4) Leading: Getting others to get the job done; maintaining morale; motivating subordinates.
5) Controlling: Setting standards such as sales quotas, quality standards, or production levels; checking to
see how actual performance compares with these standards; taking corrective action, as needed.
,Appraising - correct answer ✔✔A process of assessing individual employee performance.
Labor Relations Specialist - correct answer ✔✔A staff role responsible for advising management on all
aspects of union-management relations.
Organization - correct answer ✔✔People with formally assigned roles who work together to achieve the
organization's goals.
Manager - correct answer ✔✔The person responsible for accomplishing the organization's goals, and
who does so by managing (planning, organizing, staffing, leading, and controlling) the efforts of the
organization's people.
Management Process - correct answer ✔✔The five basic functions of planning, organizing, staffing,
leading, controlling.
Human Resource Management (HRM) - correct answer ✔✔The process of acquiring, training, appraising,
and compensating employees, and of attending to their labor relations, health and safety, and fairness
concerns.
Authority - correct answer ✔✔The right to make decisions, to direct the work of others, and to give
orders. Managers usually distinguish between line of authority and staff authority.
Line Authority - correct answer ✔✔Give managers the right to issue orders to other managers or
employees. Line authority therefore creates a superior (order giver)- subordinate (order receiver)
relationship.
Staff Authority - correct answer ✔✔Give a manager the right to advice other managers or employees. It
creates an advisory relationship.
Line Manager - correct answer ✔✔A manager who is authorized to direct the work of subordinates and
is responsible for accomplishing the organization's tasks.
, -Typical in managing departments that are critical to survival like sales and production
Staff Managers - correct answer ✔✔A manager who assists and advises line managers.
-Typical in managing departments that are advisory and supportive like purchasing and human resource
management
Functional authority - correct answer ✔✔The authority exerted by an HR manager as coordinator of
personnel activities.
After the key factors are identified, the management needs to: - correct answer ✔✔Determine what role
HR and other managers will play in the five basic management functions: planning, organizing, staffing,
leading, and controlling.
Ensure that the HR department has the expertise, policies, procedures, and systems in place to carry out
these functions.
Ensure that HR is properly staffed to provide the support and coordination of all HR functions throughout
the organization.
Line Managers' Human Resource Duties of a major company - correct answer ✔✔1) Placing the right
person in the right job
2) Starting new employees for jobs that are new to them
3) Training employees for jobs that are new to them
4) Improving the job performance of each person
5) Gaining cooperation and developing smooth working relationships
6) Interpreting the company's policies and procedures
7) Controlling labor costs
8) Developing the abilities of each person
9) Creating and maintaining department morale
10) Protecting employees' health and physical condition
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