Quantifiable measures of performance used to gauge progress toward strategic objectives or agreed
standards of performance. - Key Performance Indicators (KPIS)
Situation in which a person or organization has the potential to be influenced by opposing sets of
incentives. - conflict of interest
Ability to gather and analyze data from inside and outside the organization so that information is
available for decision makers. - business Intelligence
Middle point above and below which 50% of scores in a set of data lie. - median
The ability to interpret information with which to make business decisions and recommendations. -
critical evaluation competency
Average Score or value - mean
Statistical method that identifies the degree of difference between planned and actual performance. -
variance analysis
Concept that laws are enforced only through accepted, codified procedures. - Due Process
Ability of an instrument to measure what it is intended to measure. - validity
Leadership grounded in an individual's values and principles and focused on empowering others to act. -
authentic leadership
Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or
institutions. - jurisdiction
, Leadership based on vision and strategy and focused on challenging and developing organizational
members in order to attain long-range results. - transformational leadership
Type of analysis that starts with a result and then works backward to identify fundamental cause. - root-
cause analysis
Extension of the power of a country's laws over its citizens outside that country's sovereign national
boundaries. - extraterritoriality
Set of beliefs, attitudes, values, and behaviors shared by members of a group and passed down from
one generation to the next. - Culture
Concept that proposes that any organization operates within a complex environment in which it affects
and is affected by a variety of forces or stakeholders who all share in the value of the organization and
its activities. - Stakeholder concept
Type of measurement bias that involves weighting a small negative reaction or piece of information
more than it should objectively merit. - Negative Emphasis
Statistical method used to test the possible effects of altering the details of a strategy to see if the likely
outcome can be improved. - SCENARIO/WHAT-IF ANALYSIS
- Rule of Law
Value that occurs most frequently in a set of data. - Mode
Statistical method used to determine whether a relationship exists between variables and the strength
of the relationship. - regression analysis
The benefit created when an organization meets its strategic goals. - value
Leaders lead because they possess recognized, critical characteristics. - Trait or great man theory
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