Management and Organizational Behavior: Exam #1 || with Accurate Answers 100%.
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Management and Organizational Behavior:
Institution
Management And Organizational Behavior:
Define organizational behavior and explain how and why it determines the effectiveness of an organization correct answers It is an interdisciplinary field dedicated to better understanding and managing people. It is both research and application.
Strengths and capacities can be developed and man...
Management and Organizational Behavior: Exam #1 || with
Accurate Answers 100%.
Define organizational behavior and explain how and why it determines the effectiveness of an
organization correct answers It is an interdisciplinary field dedicated to better understanding and
managing people. It is both research and application.
Strengths and capacities can be developed and managed for improved performance through
positive organization behavior. Organizational behavior allows you to understand your
employees and develop a culture in the office that makes people want to work and work harder.
"Mission of OB is to increase the number of people-centered managers and organizations around
the world."
Appreciate why the study of organizational behavior improves a person's ability to understand
and respond to events that take place in a work setting correct answers Allows you to understand
what employees want and what will motivate them
Differentiate among the three levels at which organizational behavior is examined correct
answers 1) Hawthorne Studies: McGregor's Theory X&Y
-increased productivity when you feel like you're being rewarded
2) Total Quality Management
-85-15 rule: do it right the first time to eliminate costly work/listen and learn from customers
and employees/make improvements an everyday matter/build teamwork, trust and mutual respect
3) The Contingency Approach
-using situationally appropriate management techniques instead of a "one best way" approach
New Directions in OB (trends in OB - technology, aging workforce, etc.) correct answers
Trends: tech, globalization, unions, job mobility, looking for what we want to do, lack of
employee engagement, ethical challenges, aging workforce
Ethics:
-ethics: the study of moral issues and choices
-corporate social responsibility: the expectation that corporations go above and beyond following
law and making profit
E-business
Luthan's CHOSE Model:
-Confidence/self-efficacy: one's belief (confidence) in being able to successfully accomplish a
specific task
-Hope: one who sets goals, figures out how to achieve them, and is self-motivated to accomplish
them, that is "willpower" and "waypower".
-Optimism: positive outcome expectancy and/or positive causal attribution, but is still emotional
and linked with happiness and success
, -Subjective well-being: beyond the emotion of happiness, how people cognitively process and
evaluate their lives, in other words, the satisfaction with their lives.
-Emotional intelligence: capability for recognizing and managing one's own and other's
emotions-self-awareness, self-motivation, having social skills.
positive organizational behavior: the study and application of positively oriented strengths and
capacities that can be developed and managed for improved performance
human vs social capital:
-human: productive potential of one's own knowledge and actions (outcome: leadership
practices, workforce optimization, learning capacity, knowledge accessibility, talent
engagement)
-social: the productive potential of strong, trusting, and cooperative relationships
Organizational Culture (what it is) correct answers set of SHARED, taken-for-granted implicit
assumptions that a group holds and that determines how it perceives, thinks about and reacts to
its various environments
visible signs of culture: office space/building/logo/webiste
Understand the three layers/levels of organizational culture, and how they influence various
organizational characteristics correct answers 1) observable artifacts: the more visible level,
culture represents observable artifacts. physical manifestation of an organization's culture - ex:
office space, building, logo, website
2) espoused values: the explicitly stated values and norms that are preferred by an organization,
generally established by the founder - do their values fit my values? (vs. enacted values - values
& norms that are actually exhibited or converted into employee behavior)
3) basic assumptions: the basic underlying assumptions are unobservable and represent the core
of organizational culture. they constitute organizational values that have become so taken for
granted over time that they become assumptions that guide organizational behavior - learn by
being part of organization:
you want your values to fit the company's/organizations culture---that's why organizational
culture is important
Appreciate how a company's culture is transmitted to employees through its formal solicitation
practices and through informal "on-the-job" learning
!!!!!!!!!!!!!!!!!!!!!!!!!!!!! correct answers espoused values: the explicitly stated values and norms
that are preferred by an organization
vs
enacted values: the values and norms that actually are exhibited/converted into employee
behavior
.....
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