Business of IT applications D336 (ITIL cert prep) || Already Graded A+.
0 view 0 purchase
Course
Business of IT applications D336
Institution
Business Of IT Applications D336
First phase of ITIL Strategy correct answers Service Strategy
Second phase of ITIL Strategy correct answers Service Design
Third phase of ITIL Strategy correct answers Service Transition
Fourth phase of ITIL Strategy correct answers Service operation
Last phase (5th) of ITIL Strategy co...
Business of IT applications D336 (ITIL cert prep) || Already
Graded A+.
First phase of ITIL Strategy correct answers Service Strategy
Second phase of ITIL Strategy correct answers Service Design
Third phase of ITIL Strategy correct answers Service Transition
Fourth phase of ITIL Strategy correct answers Service operation
Last phase (5th) of ITIL Strategy correct answers Continual Service Improvement
IT staff and management have just completed the IT infrastructure library (ITIL) phase in which
a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Service Design?
Which term is used when an organization verifies all conditions are met for a new service to be
activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test correct answers Acceptance testing?
Which IT infrastructure library (ITIL) function is the point of contact for reporting incidents and
service requests?
Service Operation
Service desk
Service Transition
Service design correct answers Service Desk
Which role is responsible for negotiating the responsibilities of the provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
, Information security manager correct answers Service level manager?
Which phase of the IT infrastructure library (ITIL) provides guidance on the practical aspects of
day-to-day business activities and ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Service operation?
What is the focus of information technology service management (ITSM)?
Aligning personnel based on their performance in the postion
Meeting requirements for the customer from the service level agreement
Helping the organization manage the enterprise specifications
Framing the technology process of the organization correct answers Meeting requirements for
the customer from the service level agreement?
What customer information is needed to form a successful service strategy?
Demographics
Previous profitability
Needs and goals
Supple and demand correct answers Needs and goals?
Which process includes the scope for new services as well as potential changes for existing
services?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Continual Service Improvement?
Services and processes are designed and plans are implemented to have better service
management. correct answers Service Design
In order to have better service management in a service provider organization, you need to have
a consistent__________________________ correct answers Service strategy
This stage includes the preparation of services and processes for the live environment correct
answers Service Transition
At this stage, the organization is bound to service-level agreements with customers. correct
answers Service Operation
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller FullyFocus. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.89. You're not tied to anything after your purchase.
