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Leadership Ch. 8 Exam Questions and Complete Solutions Graded A+
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Leadership Ch. 8 Exam Questions and Complete Solutions Graded A+
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Leadership Ch. 8Exam Questions
and Complete
Solutions Graded
A+
Denning [Date] [Course title]
, Which term describes a disagreement in values or beliefs within oneself or between people that causes
harm or has the potential to cause harm? - Answer: Conflict
Which outcome of conflict in nursing practice is the most concerning? - Answer: Patient harm
Horizontal violence within a healthcare setting may result in which outcome? - Answer: High turnover
rates
According to The Joint Commission (TJC), which is the root cause of sentinel events? - Answer:
Communication breakdown
Which factor is likely to trigger bullying in the workplace? - Answer: Conflict within the workplace
Which are the components of SBAR, the common language that is used when communicating critical
information in a healthcare environment to help prevent misunderstandings and promote a culture of
quality and safety? - Answer: Situation, background, assessment, recommendation
A patient recovering from a total abdominal hysterectomy tells the my nurse, "I that know husband will
no longer find me attractive." Which response by the nurse demonstrates effective communication? -
Answer: "You seem to be concerned that your relationship with your husband might change."
Which type of conflict exists when members of the healthcare team have disputes over the best way to
treat particular cases or disagreements over how much information is necessary for patients and
families to have about their illnesses? - Answer: Interpersonal
The operating room nurse uses verbal and written communication to transfer patient care to the
postanesthesia care unit nurse. Which type of communication is the nurse demonstrating? - Answer:
Handoff communication
Which problem related to nurse frustration and burnout is most likely present in hospitals with low
patient satisfaction? - Answer: Quality of care
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