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MAN 320F Exam 1 Aroian (Oct 18) (101 questions and answers).
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MAN 320F Exam 1 Aroian (Oct 18) (101 questions and answers).
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MAN 320F Exam 1Aroian (Oct 18) (101
questions and
answers)
Organizational Behavior - answer The systematic
study of the actions and attitudes that people
exhibit within organizations.
Goals of Organizational Behavior - answer -
Explain
-Predict
-Influence/control
Fundamental laws of business - answer 1) It
always takes longer than you scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will
take the path of least resistance
What do managers do? - answer Ensure that the
organization achieves its goals and objectives
,By:
-Planning
-Organizing
-Leading (sometimes)
-Controlling
-Make decisions
-Allocate resources
Few absolutes in business - answer - The first law
of thermodynamics (also called the law of
conservation of energy)
-How often is it true?
--The definition of a scientific law is that it is
always true
-It always take longer than you scheduled
-It always cost more than you budgeted
Successful manager vs. Effective manager - answer
An *effective manager* is great at "getting the job
done"
-communication
A *successful manager* gets the promotions,
moves up the corporate ladder
,-Human resource management
*Average managers*
-Traditional management
The meaning of life - answer Money
successful organization - answer • The right
balance of management and leadership to ensure
that the organization achieves its goals and
objectives.
Determinants of employee performance - answer
• Productivity
• Absenteeism
- Rate at which employees don't come to work
• Turnover
- Rate at which employees quit or leave
• Job satisfaction
• ...only really care about making $$
, challenges/opportunities we face in building
company - answer • The typical employee is
getting older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and
employers are being severed
• Globalization
how to manage diversity - answer respond to
those differences in ways that ensure employee
retention and greater productivity while, at the
same time, not discriminating
the cost of fraud - answer Over 200 billion for 40
of the top 100 fortune companies
-Accounting
--AIG, Bank of America, Boeing, Bristol-Myers
Squibb
-Securities
-Consumer
-Discriminatory practices
-Antitrust activities
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