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SSB201 FULL P6 QUESTIONS WITH COMPLETE SOLUTIONS, GRADED A+
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SSB201 FULL P6 QUESTIONS WITH COMPLETE SOLUTIONS, GRADED A+
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Name: Score:50 Multiple choice questions
Term 1 of 50
The excited state of awareness resulting from enthusiasm for a topic or area of interest is referred
to as _____.
euphoria
transference
threshold experience
priming
initiating
Term 2 of 50
_____ refers to the process by which you adopt, adapt, or filter out new sources of information as
they relate to your goal.
Accommodation
Incubation
Assimilation
Gestation
Selective filtering
,Term 3 of 50
Which of the following is NOT true of netiquette?
Netiquette is dependent upon the written word.
Netiquette avoids the use of shouting, dissing, flaming, and spamming.
Negative information can be sent via e-mail.
If a message is not for the entire company, then do not send it by e-mail.
Term 4 of 50
The degree to which an instrument gives the same measurement each and every time with the
same subjects, in the same context, is a measure of its _____.
determination
arbitrariness
validity
reliability
unpredictability
Term 5 of 50
Which of the following statements is true about e-mail?
In business, it has largely replaced memos for external correspondence.
In business, it has taken the place of print hard copy letters for internal communication.
It can be very useful for messages that have slightly less content than a text message.
It is best used for fairly lengthy messages.
Many businesses use automated e-mails to acknowledge communications from the public.
, Term 6 of 50
_____ are often printed on letterhead paper, and represent the business or organization in one or
two pages.
Memos
Articles
Agendas
Statements
Letters
Term 7 of 50
According to Thomas Cook and Dan Campbell, _____ is often the best available approximation of
the truth or falseness of an inference, proposition, or conclusion.
determination
constancy
consistency
reliability
validity
Term 8 of 50
_____ feedback allows the speaker to hear a clear demonstration of feedback that confirms that the
message was understood or needs correction.
Interpretive
Supportive
Probing
Understanding
Evaluative
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