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USPS SALES AND SERVICES ASSOCIATE TRAINING EXAM (ACTUAL EXAM) WITH 180+ QUESTIONS WITH VERY ELABORATED ANSWERS CORRECTRY WELL ORGANIZED LATEST 2024 – 2025 ALREADY GRADED A+ $12.99
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USPS SALES AND SERVICES ASSOCIATE TRAINING EXAM (ACTUAL EXAM) WITH 180+ QUESTIONS WITH VERY ELABORATED ANSWERS CORRECTRY WELL ORGANIZED LATEST 2024 – 2025 ALREADY GRADED A+
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USPS SALES AND SERVICES ASSOCIATE TRAINING
Institution
USPS SALES AND SERVICES ASSOCIATE TRAINING
USPS SALES AND SERVICES ASSOCIATE TRAINING EXAM (ACTUAL EXAM) WITH 180+ QUESTIONS WITH VERY ELABORATED ANSWERS CORRECTRY WELL ORGANIZED LATEST 2024 – 2025 ALREADY GRADED A+
USPS SALES AND SERVICES ASSOCIATE
TRAINING EXAM (ACTUAL EXAM) WITH
180+ QUESTIONS WITH VERY ELABORATED
ANSWERS CORRECTRY WELL ORGANIZED
LATEST 2024 – 2025 ALREADY GRADED A+
What are the steps for cashing a money order? - ANSWERS-Look for the security
features: Ben Franklin watermark, security thread with "USPS" repeated from top
to bottom, no discoloration around the dollar amounts and warning instructions
on the reverse side of the money order. Check that the dollar amount doesn't
exceed the maximum amount allowed. Check the Missing, Lost or Stolen List. Get
a current government or state-issued picture ID. Endorse the money order.
How does a customer initiate an International Insurance Claim? - ANSWERS-Call
the Postal Service International Inquiry Center at 1-800-222-1811.
When a customer is denied on an insurance claim, how long do they have to
appeal the decision? - ANSWERS-60 days.
,What handbook is your source of information on reatail counter procedures? -
ANSWERS-F 101 - Field Accounting Procedures. "F" is for Financial.
The two leading causes of clerk shortages are the selling of __________ and the
failure to count money during a window transaction. - ANSWERS-Money orders.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? - ANSWERS-Squarely face the person. Open your posture.
Lean towards the sender. Eye contact. Relax.
What is a value proposition? - ANSWERS-The value to the customer of the
product features and benefits....how the customer feels the product meets their
needs.
What is "need satisfaction selling"? - ANSWERS-The understanding of a
customer's needs through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - ANSWERS-I
need, I want, I'm looking for, It's important, etc.
Perception is - ANSWERS-Reality
What are our goals? - ANSWERS-Grow revenue, increase market share, develop
lifetime customers.
, What are some non-verbal communication cues? - ANSWERS-Body movement,
facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
ANSWERS-True.
When you sell maximum value you are meeting the customer's __________. -
ANSWERS-Needs.
What is a need? - ANSWERS-A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is
___________. - ANSWERS-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? -
ANSWERS-Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all
the time. - ANSWERS-Message.
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