Exam (elaborations)
Zendesk Admin center Questions with Accurate Answers
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Zendesk Admin center
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ZENDESK4x - answerAny customer service interaction is ___ more likely to drive disloyalty, than
loyalty.
70% - answerSupport makes up ____ of Zendesk's revenue.
75% - answer______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - answerWhat are the 3 reasons why most companies are unable
to provide great customer support?
-reduce customer effort - answer1 thing Zendesk does to address how customers can
provide better support (1/3)
-reduce agent effort - answer1 thing Zendesk does to address how customers can
provide better support (2/3)
-innovate and scale to stay ahead - answer1 thing Zendesk does to address how
customers can provide better support (3/3)
-Answer Bot
-Embeddables
-Ticket Forms - answer3 Product(s)/features that help reduce customer effort
-Macros
-Knowledge Capture
-Pathfinder - answer3 Products/Features that help reduce agent effort
95% - answerOur average CSAT is ____.
Essential, Team, Pro, Enterprise, Elite - answerName our 5 Support plans.
Insights (daily), SLAs, Business Hours - answerFeatures that you get with Professional
but not Team
SLA's - Service Level Agreements - answeragreed upon measures of the average
response and resolution times that your support team delivers to your customers.
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