Exam (elaborations)
Zendesk Admin center Questions and Answers Correct
- Course
- Institution
Zendesk Admin center
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CS Zendesk ReviewRequester - answer Customer
Macros - answer Actions and Pre-defined responses
Form field when creating on behalf of - answer Create Customer Ticket
Legacy: Company - Zendesk? - answer Organization
App used to add relationships to tickets – answer Linkers
Agents - answer Analysts or Representatives (employees)
Status: Pending - answer Waiting on customer
Status: New - answer Untouched, no assignee
Status: Solved - answer Issue resolved (legacy equivalent to closed)
Status: Open - answer Assigned, still waiting on cPanel response
Status: Closed - answer Can’t change to this status; auto-closes after period of time,
and is untouchable once closed.
Events Menu - answer Drops down from "Conversations" in ticket view; shows system
messages and comments
Ctrl+opt+n - answer Opens new tab (ticket)
Ctrl+opt+a - answer Opens Apps sidebar
Ctrl+opt+v - answer Opens "Views" interface
Ctrl+opt+tab - answer Moves to next Zendesk tab
Scheduling tasks - answer Use /remind and ical until feature is available
Adding CCs - answer Must have an existing user in Zendesk
Set ticket as child - answer Use in Linkets when "forking"
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