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Exam (elaborations)

ITSM CIS Practice Questions and Answers

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ITSM CIS Practice Questions and Answers What types of CI's will be included in a report run against the cmdb_ci_computer table? A. Just CIs defined directly in cmdb_ci_computer B. CIs defined directly in cmdb_ci_computer and all parent classes C. CIs defined directly in cmdb_ci_computer and al...

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  • August 27, 2024
  • 114
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • ITSM CIS
  • ITSM CIS
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©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM


ITSM CIS Practice Questions and Answers

What types of CI's will be included in a report run against the cmdb_ci_computer

table?




A. Just CIs defined directly in cmdb_ci_computer

B. CIs defined directly in cmdb_ci_computer and all parent classes


C. CIs defined directly in cmdb_ci_computer and all child classes - Answer✔️✔️-C.

CI's defined directly in cmdb_ci_computer and all child classes

Which field from the configuration item will automatically populate in the

Assignment group field of an incident record?




A. Managed by

B. Support group

C. Approval group


D. Change group - Answer✔️✔️-B. Support group



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,©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM

(Pg. 290)

Which of the following are defined for a given change model? (Choose three.)




A. Phase transitions

B. State model

C. State transition conditions

D. Phase model


E. State transitions - Answer✔️✔️-B. State model


C. State transition conditions

E. State transitions




(Pg. 398)

When is a change task for Post Implementation Review created for an

unauthorized change?




A. When the change request moves to Close


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,©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM

B. When a change manager accepts the change

C. When the change request moves to a state of Review


D. When the change request moves to a state of Assess - Answer✔️✔️-C. When the

change request moves to a state of Review




(Pg. 454)

Which should be used to explore the entire hierarchy and table definitions of the

Configuration Management Database Classes?




A. Reports

B. CI Class Manager

C. Application Menus


D. Dependency View - Answer✔️✔️-B. CI Class Manager




(Pg. 33)

Which of the following cannot be defined or set through a Catalog UI Policy?


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, ©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM



A. Setting a variable to mandatory

B. Apply a requirement to all form views

C. Setting a catalog category to visible


D. Setting a variable to read-only - Answer✔️✔️-B. Apply a requirement to all form

views




(Pg.148)

Which type of catalog item should be used to create an incident record from the

portal?




A. Incident Template

B. Request Item

C. Order Guide


D. Record Producer - Answer✔️✔️-D. Record Producer




Page 4 of 114

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