Supply Chain Management Ch.8 MBA 6040 Practice Exam Questions and Answers (100% Pass)
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Course
MBA
Institution
MBA
Supply Chain Management Ch.8 MBA
6040 Practice Exam Questions and
Answers (100% Pass)
Which of the following is a relative measure of quality? - Answer️️ -
Customer satisfaction
Inexpensive mobile phones have ______ quality of conformance if they do
not meet specifications. - Answer️️...
______ defines the continuity of usability to the customer. - Answer✔️✔️-
Availability
The most of service quality measures are ______. Select all that apply. -
Answer✔️✔️-subjective
perceptual
The service quality dimension based on customer perception about the
appearance of the physical facilities, equipment, facilitating goods, and
personnel is called ______. - Answer✔️✔️-tangibles
After deciding on the measurement techniques, the quality planner sets
______ for each attribute. - Answer✔️✔️-standards and tolerances
Select the correct sequence of the interacting elements in the quality cycle. -
Answer✔️✔️-Customer, marketing, engineering, operations/quality control
The concept of mistake-proofing was developed in which country? -
Answer✔️✔️-Japan
Planning for quality must always start with the product - Answer✔️✔️-
attributes
Which of the following is the correct sequence of steps within the quality
cycle? - Answer✔️✔️-Define quality attributes, decide how to measure each
attribute, and set quality standards.
______ is aimed at accessing customer needs. - Answer✔️✔️-Market research
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