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UARK MPO MGMT 2103 Exam 1 Questions with Solutions
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UARK MPO MGMT 2103 Exam 1
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UARK MPO MGMT 2103 Exam 1Strategy - answerbusiness plan to create value in particular market
Value Creation - answerrevenue exceeds cost
Low Cost Strategy - answercreate value by reducing costs
Differentiation Strategy - answercreate value convincing market your p or s is different
than everyone else's
Resource base view of Competitive Strategy - answeruse firm controlled resources as
competitive advantage
Characteristics of core competitive advantage - answerV- Is resource Viable?
R- Is resource Rare?
I- Is resource Inimitable?
O- Are Organizational processes in place to support valued resources?
High performance work systems - answerSystem of management practices that
together foster development of highly:
-Knowledgeable, skilled, and able work force
-Motivational workforce
-Workforce that has opportunity to use ability and motivation to achieve objectives
Control oriented work systems - answer-Egalitarianism and Engagement
-Very little employee influence over "management" decisions
-No formal employee complaint/grievance mechanisms
-Intense supervision info shared
Sense making devices - answerHelps employees understand why organization does
what it does and how it intends to accomplish long-term goals
Shared concepts - answerOrganizational Culture consists of beliefs and values shared
among group of people
Competing values framework - answer-Provides practical way for managers to
understand, measure, and change Organizational Culture
-Based on 2 Axis:
-Flexibility & Discretion vs. Stability & Control
-Internal Focus & Integration vs. External Focus & Differentiation
, Phases of organization socialization - answer-Anticipatory Socialization
-Encounter
-Change and Acquisition
Values - answerAbstract ideals that guide one's thinking and behavior across all
situations
Organizational Commitment - answerThe extent to which an individual identifies with an
organization and commits to its goals
Outcomes of organizational commitment - answer-Continued employment
-Greater motivation
• Increase organizational commitment by: - answer1. Hiring people whose personal
values align with the organization
2. Making sure management does not breach psychological contracts
3. Enhancing the level of trust
4. Offering benefits such as flex time
Cognitive Dissonance - answerpsychological discomfort experienced when
simultaneously holding two or more conflicting cognitions (ideas, values, or emotions)
Cognitive dissonance is reduced by - answer1. changing attitude or behavior or both
2. belittling the importance of the inconsistent behavior
Motivation - answerPhycological process that arouses interest in doing something, and
it directs and guides behavior
Attitudinal outcomes of job satisfaction - answer1. motivation
2. job involvement
3. withdrawal cognition
4.perceived stress
job involvement - answerthe extent to which an individual is personally involved with his
or her work role
Withdrawal Cognition - answeran individual's overall thoughts and feelings about
quitting
Perceived Stress - answernegative effects on many different OB-related outcomes
Behavioral outcomes of job satisfaction - answer1. Job Performance
2. Organizational Citizenship Behavior (OCB)
3. Counterproductive Work Behavior (CWB)
4. Turnover
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