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UARK MGMT 2103 EXAM 4 (13, 14, 15) Questions and Answers 2024
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UARK MGMT 2103 EXAM 4 (13, 14, 15)
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UARK MGMT 2103 EXAM 4 (13, 14, 15)group - answertwo for more freely interacting individuals who share norms and goals
and have a common identity
-accomplish more than individuals
informal groups - answermembers overriding purpose for meeting is friendship or
common interest
formal groups - answerassigned by organizations to accomplish specific goals
-fulfill two basic functions: organizational and individual
7 habits of highly effective people - answer1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Thing win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
roles - answerset of expected behaviors for a particular person
-group roles are expected behavior for members of the group as a whole
-people often play multiple roles
-types: task and maintenance
task - answer-type of roles
-keep group on tasks
ex: initiator, orienter, ellaborator, coordinator, etc.
maintenance - answer-type of roles
-keep group together
ex: encourager, harminozer, compromiser, etc.
norms - answeran attitude, opinion, feeling, or action shared by two or more people that
guides behavior
-shared pehnomena
-apply to group, team, or organizational level
-reinforced for group/organizational survival, clarification of behavioral expectations,
avoidance of embarrassment, clarification of central value
, -emerge on their own and can be purposefully created
The Group Development Process - answer1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
Forming - answer-stage 1 of group development process
-"ice-breaking" stage
-group members uncertain about their role
-trust is low
-holding back to see who is in charge
-conflict is benefical
-strong dependence on leader
-simple ideas
-avoidance of controvery and serious topics
Storming - answer-stage 2 of group development process
-time of testing
-testing leaders policies and assumptions
-subgroups take shape
-subtle forms of rebellion occur
-strongly expressed views
-challenging others ideas, leadership, authority and position
-withdrawal from some team members
-lack of collaboration, competing for control
-high level of reacting or defending
norming - answer-stage 3 of the group development process
-respected member, other than leader, challenges the group to resolve power struggles
and questions about authority and power are resolved
-group becomes cohesive
-active listening, shared leadership, participation by all
-open exhance of ideas
-conflicts seen as mutual problems
Performing - answer-stage 4 of the group development process
-activity is focused on problem solving
-contributors get work done without hampering others
-open communication and trust
-strong cooperation
-high creativity
-high achievement
Adjourning - answer-stage 5 of the group development process
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