Exam (elaborations)
MGMT 2103 EXAM 1 QUESTIONS AND ANSWERS
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Exam of 5 pages for the course UARK MGMT 2103 at UARK MGMT 2103 (MGMT 2103 EXAM 1)
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MGMT 2103 EXAM 1Human Resource Management (HRM) - answerrefers to the policies, practices, and
systems that influence employees' behavior, attitudes, and performance.
Competitiveness - answerrefers to a company's ability to maintain and gain market
share in its industry
Responsibilities of HR departments - answer-Analysis and design of work
-Recruitment and selection
-Training and development
-Performance management
-Compensation and benefits
-Employee relations
-Personnel policies
-Employee data and information systems
-Compliance with laws
-Support for strategy
what responsibilities and roles do HR departments perform? - answer•More integrated
with the business
•Skilled at attracting and retaining employees
•Can adapt quickly
•Identify and promote talent from within
•Identify what motivates employees
•Continuously building talent and skills
Administrative services and transactions - answerCompensation, hiring, and staffing
Emphasis: Resource efficiency and service quality
Business Partner Services - answerDeveloping effective HR systems that help the
organization meet its goals for attracting, keeping, and developing people with the skills
it needs.
Strategic partner - answerContributing to the company's strategy through an
understanding of its existing and needed human resources and ways HR practices can
give the company a competitive advantage.
HRM role - answer•Time spent on administrative tasks is decreasing
•Roles as a strategic business partner, change agent, and employee advocate are
increasing
, shared service model - answer-Central place for administrative and transactional tasks
-Includes centers of expertise or excellence, service centers, and business partners
Role of Technology - answerReducing HRM role in administrative tasks, maintaining
records, and providing self-service to employees
most commonly outsourced activities - answer-benefits administration
-relocation
-payroll
most common reasons for outsourcing - answer-Cost savings
-Increased ability to recruit and manage talent
-Improved HR service quality
-Protection of the company from potential lawsuits by standardizing processes such as
selection and recruitment
Strategic Role - answer•Lead efforts focused on talent management and performance
management
•Use and analyze data to make a business case for ideas and problem solutions
•Use people management skills across the business
•Structure and responsibilities changing to ensure strategic role
HR Technical Expertise and Practice - answerApply the principles of HRM to contribute
to the success of the business
business acumen - answerUnderstand business functions and metrics within the
organization and industry
Critical Evaluation - answerInterpret information to determine return on investment and
organizational impact in making recommendations and business decisions
Ethical Practice - answerIntegrate core values, integrity, and accountability throughout
organization
global and cultural effectiveness - answermanage human resources within and across
organizational boundaries
Communications - answerEffectively exchange and create a free flow of information
with and among various stakeholders at all levels of the organization to produce
meaningful outcomes
organizational leadership and navigation - answerDirect initiatives and processes within
the organization and gain buy-in from stakeholders
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