Salesforce UX Designer Certification
Study-guide Questions with Correct
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Master-Detail Relationship - ANS ✓A relationship type where one Object
controls certain behaviours of another related descriptive Object
Lookup Relationship - ANS ✓A relationship type where you can link Objects
together to search for Related Items on another Object
Standard Object - ANS ✓Objects that are Salesforce specific (i.e Account,
Contact, Lead, and Opportunity)
Custom Object - ANS ✓A type of Object you create to store information that is
specific to your company or industry
Help Menu - ANS ✓Contextual Help Topics, Trailhead Modules, videos, and more
items chosen by Salesforce. Mainly used in Troubleshooting for the end user
Setup Assistant - ANS ✓Centralized list of Tasks designed to help Users onboard
Organizations, Clouds, or Features
Empty State Feature - ANS ✓A Salesforce Feature that replaces a blank section
with instructions on next steps
Salesforce UX
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Salesforce
The four Declarative Components - ANS ✓1.) Help Menu
2.) Prompts
3.) Field-Level Help
4.) Walkthrough
The four Programmatic Components - ANS ✓1.) Welcome Mat
2.) Popovers
3.) Empty State
4.) Setup Assistant
Targeted Prompt - ANS ✓A prompt connected to a specific page element
Docked Prompt - ANS ✓Stays in one place while User navigates the App. Used to
display next steps or takeaways in last step of a Walkthrough
Push Method in User Engagement - ANS ✓When a User doesn't seek help, but
would benefit from assistance
Pull Method in User Engagement - ANS ✓When a User is motivated to seek
help
Welcome Mat Component - ANS ✓A Salesforce component that provides
"Getting Started" resources the first time a User logs into Lightning Experience
Floating Prompt - ANS ✓Used when your goal is to have readers acknowledge
information without specifically completing an action
Salesforce UX
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