NUR 432 Week 4- Conflict & Communication Questions and Correct Answers
1 view 0 purchase
Course
NUR 432
Institution
NUR 432
What is conflict an internal and external discord that results from differences in ideas, values, and feelings between two or more people
Unresolved conflict leads to what 3 things -job dissatisfaction -absenteeism -poor retention of nursing staff
Patients satisfaction scores are (lower/higher) w...
NUR 432 Week 4- Conflict &
Communication Questions and Correct
Answers
What is conflict ✅an internal and external discord that results from differences in ideas,
values, and feelings between two or more people
Unresolved conflict leads to what 3 things ✅-job dissatisfaction
-absenteeism
-poor retention of nursing staff
Patients satisfaction scores are (lower/higher) with higher frustration or burnout ✅lower
Why does conflict occur ✅people are different
What are the 5 conflict resolution approaches ✅1. Collaboration
2. Compromising
3. Avoiding
4. Accommodating
5. Competing
What is the collaborating approach for conflict resolution ✅-collaborating involves an
attempt to work with others to find some solution that fully satisfies their concerns
-it means digging into an issue to pinpoint underlying needs and wants of the two
individuals
-collaborating between two persons might take the form of exploring a disagreement to
learn from each other's insights or trying to find a creative solution to an interpersonal
problem
Is the collaborative approach assertive and cooperative ✅assertive and cooperative
Is the compromising approach assertive and cooperative ✅moderate in both
assertiveness and cooperativeness
What is the compromising approach for conflict resolution ✅-the objective is to find
some expedient, mutually acceptable solution that partially satisfies both parties
-intermediate between competing and accommodating
-compromise gives up more than competing but less than accommodating
-it addresses an issue more directly than avoiding, but does not explore it in as much
depth as collaborating.
-in some situations, compromising might mean splitting the difference between two
positions, exchanging concessions, or seeking a quick middle-ground solution
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller twishfrancis. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
