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WGU C215 Exam 2024 WGU C215 Actual Exam 2024 Questions and Correct Answers Rated A+
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WGU C215 Exam 2024 WGU C215 ActualExam 2024 Questions and Correct
Answers Rated A+
The Role of Information Systems (IS) in TQM -ANSWER-They can
promptly implement technological changes.
They provide the organization with accurate information.
They are flexible.
Deming's 14 points for management -ANSWER-TQM process was
developed to stress management's responsibility for quality.
A company manufactures and distributes its own products. When
should it consider outsourcing its distribution? -ANSWER-When the
company determines that distribution is no longer a core function.
A company suddenly finds demand has increased to 140% of its
previous capacity. It has been able to hire only a fraction of the
employees previously laid off, and a warehouse fire destroyed 80% of
its inventory.
Which two options does the company have to rapidly meet the new
demand? -ANSWER-Hire Temporary Workers
Subcontract a portion of production capacity
An inventory management team has analyzed quality problems within
the organization. The team developed a chart based upon the causes
and ranked them in descending order based upon the percentage of
deficiencies. What quality control tool did the inventory management
team use? -ANSWER-Pareto analysis
,The subjective point of viewpoint of quality that depends on the
viewpoint of the people defining it -ANSWER-Psychological criteria
What diagram can be used to show specific causes of an event? -
ANSWER-Fishbone diagram
Which continuous improvement method does Cpk measure? -
ANSWER-How close one is to a target and how consistent one is with
the average performance.
What is the primary goal of the international organization for
standardization? -ANSWER-To provide manufacturing standards for
companies across a global setting
Caldwell Company has decided to improve the quality of their product.
Based on a customer survey they learned that the customers value
friendliness of the employees and responsiveness to their needs as
the most important characteristics of the product. Caldwell Company
is probably an example of what type of an organization? -ANSWER-
Service
Burns Industries had to recall 1,200 product units from their
warehouse because of a problem in the production process and the
high possibility of defects. What type of quality control costs is Burns
incurring? -ANSWER-Internal failure costs
Globex company has applied for the Malcolm Baldrige National
Quality Award (MBNQA). The Baldrige examiners want to know how
the company orders products from its suppliers. They are asking the
following questions: What departments are involved? How do they
,interact? How is product quality controlled? What MBNQA category is
being evaluated by the examiners? -ANSWER-Process management
Which group of keywords or phrases describes the critical role that
marketing plays in the total quality management (TQM) process? -
ANSWER-Enhance competition; understand consumer preferences;
maintain communication with operations
What are two important aspects of Six Sigma? -ANSWER-people
involvement
technical tools
Fang and Bone is implementing Six Sigma to improve the quality of
customer service. Information about current processes was already
collected and Fang and Bone are trying to recognize the main causes
of the customer service problem. What step of the DMAIC plan is the
company currently at? -ANSWER-Analyze
Burns Industries wants to know information about the diameter of tires
they produce. A sample of 100 tires was taken and the diameters
were measured. Based on the sample the average diameter and the
range were calculated. Which category of statistical process control
was used by Burns Industries? -ANSWER-Descriptive statistics
Which two types of operations include repetitive processes? -
ANSWER-Continuous process
Line process
Which of the following is a characteristic of repetitive operations? -
ANSWER-capital-intensive operation
, Which capacity planning measurement tells the maximum output rate
that can be achieved by a facility under ideal conditions? -ANSWER-
Design capacity
A company is conducting a location analysis. Which two capacity
measurement concepts should the company consider? -ANSWER-
Proximity to source of supplies
Site location
Which type of operation is used to produce many different products
with varying process requirements in lower volumes? -ANSWER-
Intermittent
Syreeta is a cosmetic sales associate at a local department store. She
is responsible for selling and supporting several different cosmetic
lines. Over the years, Syreeta has developed a personal relationship
with a group of primary customers. She knows their sense of beauty
and style and their product preferences, provides them professional
skin care consultation on an as-needed basis, and notifies them about
special events and promotions. What is the service approach that
Syreeta is using? -ANSWER-High customer attention
Wendell Woodworking, a furniture maker, wants to evaluate its current
process of making wooden tables with the goal of improving system
design and production efficiency. The process involves wood cutting,
making legs and table tops, finishing the wood, and assembling.
Which of the following tools should be used to help the company to
evaluate the system and identify any bottlenecks? -ANSWER-Process
flow analysis
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