,Chapter 1: Introduction:
1) One reason for studying operations and supply chain
management (OSCM) is which of the following?
D) OSCM is a
A) OSCM is essential for understanding required course in all
organizational behavior. business degree programs.
B) Most business graduates do OSCM work E) OSCM is the
regardless of their job title. most rigorous business
C) All managers should understand the basic discipline.
principles that guide the design of transformation processes.
2) The goods-services continuum consists of which set of
the following categories?
D) Self-service,
A) No goods, some goods, even mix, some service, help desk service, face-to-
no service face service, service-with-
B) Pure goods, core goods, core services, pure a-smile
services E) None of these
C) No service, some service, good service, excellent choices are correct
service
3) Which of the following are defined as core goods?
D) Hotels
A) Chemicals E) None of these
B) Airlines choices are correct
C) Data storage systems
4) Which of the following are not listed in the text as A) Department store manager
jobs in OSCM?
, B) Project manager
C) Hospital administrator E) Call center
D) Data center manager manager
5) Which of the following is not a characteristic that
distinguishes services from goods?
D) Services are
A) Service jobs are unskilled. heterogeneous.
B) A service is intangible. E) None of these
C) Services are perishable. choices are correct
6) Which of the following is not a way that operations
and supply processes are categorized?
C) Delivery
A) Planning D) Selecting
B) Return E) Making
7) One of the "package of features" that make up a
service is:
C) packaging
A) appearance D) cost
B) facilitating goods E) implied use
8) Which of the following is not a measure of operations
and supply chain management efficiency used by Wall Street?
B) Revenue per
A) Inventory turnover employee
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