Section 5, Fire-fighting measures - answer✔✔lists suitable extinguishing techniques, equipment;
chemical hazards from fire.
Section 6, Accidental release measures - answer✔✔lists emergency procedures; protective
equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter to the
patient? - answer✔✔Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as possible
that a request is being handled? - answer✔✔Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - answer✔✔Interest
You are typing a letter to a patient that is too long for one page. How would you start the second
page? - answer✔✔Use blank stationery for the second page.
If medical records are attached to correspondence, the patient ____________ sign a release form.
- answer✔✔must
6) Which type of letter is used when a physician transfers part or all of a patient's care to another
physician? - answer✔✔Referral letter
7) Notes that are positioned at the bottom of the page on which the reference appears are called
__________. - answer✔✔Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics?
- answer✔✔. One
9) A barrier to effective communication is: - answer✔✔. Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - answer✔✔Start a new
paragraph
11) _____________________ is the careful reading and examination of a document for the sole
purpose of finding and correcting errors - answer✔✔Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - answer✔✔Encoding
13) What are the two styles of punctuation that may be used in a business letter? - answer✔✔.
Mixed/standard and open
14) What is the chosen method for transmitting a message? - answer✔✔Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep
everything to the left margin? - answer✔✔Modified block
16) Anything that can break down the communication transmission process is referred to as
___________. - answer✔✔. Noise
17) What is the first step in becoming an active listener? - answer✔✔Stop talking and listen
18) Your office is sending a letter to a patient about his test results and need for surgery. The
envelope addressed to the patient should be - answer✔✔Marked "confidential" or "private".
19) The most common and efficient form of interoffice communication is ___________. -
answer✔✔. E-mail
20) At the beginning of the communication cycle, who organizes the message? -
answer✔✔Sender
21) The timing and the delivery of communication are critical to the _______________ of the
communication. - answer✔✔Effectiveness
22) The assessment of a document to determine its clarity, consistency, and overall effectiveness
is called _______________. - answer✔✔Editing
23) What correspondence is considered to be a type of informal messages exchanged within an
organization? - answer✔✔. Interoffice memorandum
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