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EPP2601 Exam pack2024(Questions and answers)
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EPP2601 EXAM PACK2024
QUESTIONS AND
ANSWERS
FOR ASSISTANCE CONTACT
EMAIL:gabrielmusyoka940@gmail.com
, lOMoARcPSD|31863004
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, lOMoARcPSD|31863004
© 2020 University of South Africa
All rights reserved
Printed and published by the
University of South Africa
Muckleneuk, Pretoria
EPP2601/1/2021–2014
10000046
InDesign
CGM_Style
Downloaded by Gabriel Musyoka (gabrielmusyoka940@gmail.com)
, lOMoARcPSD|31863004
CONTENTS
Page
About the module vii
Study unit 1: Non-verbal communication 1
1.1 Outcomes of Lesson 1 1
1.2 Introduction 1
1.3 Non-verbal communication 1
1.4 The potential benefits of using non-verbal communication 3
1.5 Potential problems with visual images/non-verbal communication 4
1.6 Examples of graphical data 4
1.7 Self-assessment questions 7
1.8 Conclusion 7
REFERENCES 8
Study unit 2: Listening skills 9
2.1 Outcomes of Lesson 2 9
2.2 Introduction 9
2.3 Listening skills 9
2.4 Benefits of good listening 10
2.5 Problems with ineffective listening skills 10
2.6 Assessing your own perception 11
2.7 Assessing others’ perception 11
2.8 Interactive listening 11
2.9 Listening in a group setting 12
2.10 A speaker’s communication style 12
2.11 Anxiety during communication 13
2.12 Self-assessment questions 13
2.13 Conclusion 13
REFERENCES 14
Study unit 3: Communicating in the world of diversity 15
3.1 Outcomes of Lesson 3 15
3.2 Introduction 15
3.3 Culture 16
3.4 The advantages and disadvantages of diverse cultures in the workplace 16
3.5 Enhancing your sensitivity to cultural diversity 17
3.6 Overcoming ethnocentrism and stereotypying 17
3.7 Recognising variations in a culturally diverse workplace 18
EPP2601/1 (iii)
Downloaded by Gabriel Musyoka (gabrielmusyoka940@gmail.com)
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